Summary
Work History
Education
Skills
Timeline
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RACHEL GRACE BAZILIO

RACHEL GRACE BAZILIO

Sarasota

Summary

Dynamic hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

Work History

FRONT DESK AGENT

BEACHWOODS RESORT (HILTON VACATION CLUB)
09.2024 - 09.2025
  • Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
  • Handled cash, credit and debit card transactions accurately.
  • Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
  • Greeted customers upon arrival and provided assistance with check-in.
  • Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
  • Coordinated with housekeeping staff to verify all rooms were clean and ready for guests.

SERVER/BARTENDER/TRAINER

THE RESORT AT LONGBOAT KEY CLUB
10.2018 - 06.2024
  • Operated POS terminals to input orders, split bills and calculate totals
  • Upsold customers and optimized table-turns to outperform average sales by 20%
  • Provided exceptional service to 60+ customers per day at resort establishment
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements

SUPERVISOR/BARTENDER/SERVER

RED LOBSTER
03.2014 - 10.2018
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
  • Opening, Closing procedures
  • Safe and alarm code
  • Certified trainer

BAR MANAGER/BARTENDER/SERVER

COUNTY GRILL & SMOKEHOUSE
02.2002 - 07.2013
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards
  • Reduced inventory losses by creating new drink menu items to move older products

Education

High School Diploma -

San Leandro High School
05.1993

CAM Course/License - Property Management

Department of Business & Professional Regulation
03.2021

Skills

  • Food inspection
  • Effective customer upselling
  • High-volume dining
  • Dining customer service
  • Relationship management
  • Regulatory compliance
  • Special dietary requirements
  • Point of Sale (POS) system operations
  • Sales Techniques
  • Quality control
  • Customer service
  • Guest services
  • Problem-solving skills
  • Time management
  • Listening skills
  • Administrative skills
  • Microsoft office
  • Conflict management
  • Information protection
  • Service dispatching

Timeline

FRONT DESK AGENT

BEACHWOODS RESORT (HILTON VACATION CLUB)
09.2024 - 09.2025

SERVER/BARTENDER/TRAINER

THE RESORT AT LONGBOAT KEY CLUB
10.2018 - 06.2024

SUPERVISOR/BARTENDER/SERVER

RED LOBSTER
03.2014 - 10.2018

BAR MANAGER/BARTENDER/SERVER

COUNTY GRILL & SMOKEHOUSE
02.2002 - 07.2013

CAM Course/License - Property Management

Department of Business & Professional Regulation

High School Diploma -

San Leandro High School

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