RACHEL HILL

• Rebuilt Cafe to run at full operations again.
• Supervise and mentor cafe staff.
• Minister to and converse with youth & students of Rocketown.
• Manage staff schedules and maintain adequate coverage for all shifts.
• Streamline cafe operations for increased efficiency and reduced waste, with thorough inventory management.
• Barista: Operate espresso machines and commercial coffee brewers to create beverages (i.e. pulling shots, steaming milk, making drip coffee, etc.)
• Train new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Train cafe employees to consistently exceed customers' expectations and provide superior service.
• Minimize risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
• Train staff on proper cooking procedures as well as safety regulations.
• Monitor and adjust pricing, discounts and promotions to maximize profitability.

• Managing day to day operations of nonprofit missions organization; scheduling, communications, overseeing projects
• Consulting and advising Executive Director and Assistant Director on staff needs and operational progress
• Overseeing job assignments for 20+ team members
• Supporting staff to accomplish their operational and missional goals
• Strategic development of Caleb Global's systems and organizational structures
• Receiving and approving time off requests
• Accountability for employee attendance and punctuality
• Assisted in recruiting, hiring and training of team members

Full time missionary with Caleb Global:

• Participated in local outreach to Nashville and international outreach to Middle East.
• Refugee ministry, humanitarian aid, evangelistic outreaches.

Executive Assistant:

• Handled scheduling for executives' calendars and prepared meeting agenda and materials.
• Organized and coordinated conferences and monthly meetings.
• Scribed for business meetings.

HR Assistant:

• Facilitated training and onboarding for incoming staff.
• Handled confidential and sensitive information with discretion and tact.
• Implemented updated organizational policies and procedures.

Admin Coordinator/Donor Care:

• Administrative tasks such as data entry, answering phone, organizing company meetings, scribing meeting notes, and managing company calendar.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Supported hospitality needs of company partners and staff during meetings and company events.
• Donor Care: worked with donation software, updated donor information, sent thank-you gifts, streamlined donor care systems, and solved donor questions or matters.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Reconciled cash drawer and resolved discrepancies.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Assisted customers with compromised debit cards and issued new credentials.
• Identified sales opportunities and referred customers to branch partners in financial services.

Staff Development Assistant:

• Data entry and file organizing/upkeep.
• Assisted in new employee orientation, and continual education training for staff.
• Assisted in innovating new ideas for employees to receive better education.
• All administrative duties: spreadsheet, word document, powerpoint, etc.
• Organizing dates/times for current employees and future employees to receive medical tests or set up orientation.
• Answering phone calls.

Therapy Technician:

• CPR certified
• Delivered compassionate patient care, focusing on safety, comfort and emotional support.
• Assisted Physical and Occupational Therapists in patient therapeutic activities.
• Created schedules for therapists.
• Transferred patients to group therapy.
• Trained oncoming therapy technicians.

Rehabilitation Technician (Nurse Aide):

• CPR certified
• Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Dietary Aide (Kitchen):

• Served meals to residents in accordance with established schedules and dietary procedures.
• Kept all kitchen areas clean, tidy and free of hazards.
• Followed all food safety regulations while preparing meals for patients.
• Dishwasher.
• Kept nourishment rooms stocked.

• Provided quality service to guests by giving them a full dining experience.
• Kept employees operating productively and working on task to meet business and customer needs.
• Trained new employees and delegated daily tasks and responsibilities.
• Helped store management meet standards of service and quality in daily operations.
• Completed store opening and closing procedures.
• Completed cash and credit card transactions accurately using POS software.

• For client with autism:
• Assisted with daily living activities, running errands, and household chores.
• Provided compassionate and patient-focused care to cultivate well-being.
• Entrusted to handle confidential and sensitive situations in a professional matter.
• Recorded activities completed in logbook.
• Reported progress on client's goals.

• Served food and beverages promptly with focused attention to customer needs.
• Processed orders and sent to kitchen employees for preparation.
• Used slow periods to restock supplies and ice.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Promoted positive atmosphere among employees and guests.
• Ensured customer satisfaction.
• Trained new employees.
• Oversaw night shift team.
• Received food and drink orders.
• Prepared food and drink orders.
• Resolved customer complaints.
• Reconciled cash drawer every night.
• Cleaning and closing duties.