Rachel Isabella Hefren
Tallahassee,FL
Summary
Seeking an opportunity to develop and apply cybersecurity skills while interacting effectively with others to achieve organizational goals and objectives.
Overview
5
5
years of professional experience
Work History
SW/App/Cloud Tech Support Associate
Accenture Flex
2022.05 - Current
- Ensure production systems are operating as defined in Service level Agreements
- Drive incident and outage resolution and communication
- Facilitate restoration of service to production environment, and establish disaster recovery procedures and maintain data retention practices
IT Customer Service Associate
Ranstad Technologies
2021.10 - 2022.05
- Acted as a Tier 1 Agent supporting usage and monitoring issues as reported by customers, and helping to define resolution
• Responded to vendor and buyer inquiries to communicate customer resolution to meet service level expectations and quality assurance
• Collected and analyzed customer information to prepare product or service reports
Program Specialist
Department Of Education
2021.04 - 2021.10
- Determined eligibility and provided assistance for reimbursement of services to eligible non-public schools to address educational disruptions caused by COVID
OPS Corporate Document/Election Records Examiner
Florida Department Of Agriculture And Consumer Services
2019.03 - 2021.04
- Assisted potential licensees with concealed weapon license applications
- Ensured application completeness and performed fingerprinting for potential licensees
- Processed notary transactions, as needed
Education
Bachelor of Science - Business Administration
Flagler College
Tallahassee, FL05.2023
Associate of Applied Science - Applied Cybersecurity - Cybersecurity Associate
Tallahassee Community College
Tallahassee, FL12.2021
Associate of Arts - Biology
Tallahassee Community College
Tallahassee, FL12.2019
Skills
- Customer Service
- Quality Assurance
- System Maintenance
- Quick study
- MS Office proficiency
- Excellent organizational skills
- Dependable
- Team player
Certifications
CompTIA Security+, 2021
Timeline
SW/App/Cloud Tech Support Associate
Accenture Flex
2022.05 - Current
IT Customer Service Associate
Ranstad Technologies
2021.10 - 2022.05
Program Specialist
Department Of Education
2021.04 - 2021.10
OPS Corporate Document/Election Records Examiner
Florida Department Of Agriculture And Consumer Services
2019.03 - 2021.04
Bachelor of Science - Business Administration
Flagler College
Associate of Applied Science - Applied Cybersecurity - Cybersecurity Associate
Tallahassee Community College
Associate of Arts - Biology
Tallahassee Community College
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