Rachel Johnson
Watertown,CT
Summary
A Mortgage Banking professional with twenty years of extensive and diversified banking, mortgage capital markets, operations, and finance experience with excellent management, leadership, analysis and problem solving skills balanced with strong interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Loan Officer Assistant
Liberty Bank
05.2023 - Current
- Supported two top-producing loan officers.
- Tracked pipeline of loans from prequal through closing.
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Shortened turn-times from application to clear-to-close.
- Communicated with customers daily to request information and complete paperwork.
- Reviewed and validated details of loan applications.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Ordered and tracked third-party services (Appraisals, Condo Questionnaires, Credit Reports, Final Inspections, insurance quotes, etc.)
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
Associate Director- Capital Markets
Sharestates Investments, LLC
11.2021 - 05.2023
- Managed and directed post-closing and secondary loan sales teams of 6 employees.
- Monitored all secondary loan sales transactions for accuracy, including: pricing, loan terms, due diligence, collateral delivery, and post-sale diligence.
- Coordinated loan sale transactions across several internal departments: accounting, capital markets investing, servicing, and bookings.
- Prepared monthly and quarterly key performance indicator reports.
- Prepared comprehensive loan data tapes for investor review and potential bids. Negotiated bids and purchase details.
- Prepared data rooms of full loan files for existing and potential investors to review.
- Acted as liaison for existing and potential investor inquiries.
- Adjusted portfolio exposures to compensate for market conditions.
- Developed strategic plans for day-to-day financial operations.
- Analyzed MPLA's and advised on necessary changes to comply with company standards and practices.
- Participated in formal and informal investor meetings to facilitate proper investor onboarding and continued investor relations.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Supported CEO, CIO and CFO with special projects and additional job duties.
- Directed technological improvements, reducing waste and business bottlenecks.
- Performed annual employee evaluations and reviews.
- Wrote and updated standard operating procedures, work instructions or policies.
Business Development Coordinator
Guaranteed Rate
01.2021 - 08.2021
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Set up and completed loan submission packages.
- Evaluated approvals against established bank and government lending standards.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Set up files using loan officer checklist and submitted on-time for processing.
Loan Officer Assistant
Newtown Savings
12.2019 - 01.2021
- Originated, reviewed, processed, closed and administered customer loan proposals
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
- Reviewed and edited loan agreements to promote efficiency and accuracy
- Improved quality processes for increased efficiency and effectiveness
- Determined and recommended methods to address improvement opportunities
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Examined and verified information in loan application and closing documents
- Aided in reduced turn times
- Increased one-touch frequencies
Secondary Markets Coordinator- Assistant Vice President, Officer
Farmington Bank
01.2013 - 01.2019
- Promoted
- Assist EVP of Residential Lending with certifying/maintaining all investor relationships, communicating pricing and guideline changes to all parties
- Assist EVP of Residential Lending in defining and carrying out pricing strategies to remain competitive and meet gain on sale goals
- Manage department of one employee
- Performs mortgage pipeline management, including hedging, quantitative analysis of pipeline, and closed loan inventory
- Assisted in new loan product development and loan product updates as dictated by market conditions
- Create/Maintain department procedure and processes manuals keeping up to date with bank policy changes and market standards
- Analyze daily rates based on competitors and current market fluctuations
- Set and oversee interest rates and pricing distribution for all residential 1st mortgage products in accordance with desired profit margins, rate lock and hedging policies and procedures
- Execute forward mandatory and best effort commitments with investors, execute secondary market sales to investors, employing risk-management strategies
- Generate/enhance/prepare reports for analysis of loan pricing and profitability
- Manage all rate lock negotiations and extensions including pricing exceptions
Loan Servicing Analyst
Connecticut Housing Finance Authority
08.2011 - 01.2013
- Input new loans to operating system
- Quality control and imaging of loan documents
- Processed and disbursed monthly payments
- Reconciled monthly general ledgers
- Expense tracking and input for loans in default
- Fielded customer phone calls concerning all payments (current and delinquent)
Commercial Loan Servicing
Thomaston Savings Bank
04.2008 - 07.2011
- Managed high volume of incoming customer calls/emails
- Processed new loans and renewals of existing loan relationships and assure accuracy
- Maintained Bank's commercial loan files, ensuring current and accurate documentation
- Initiated paperless transition for department
- Maintained current knowledge and compliance with all regulatory BSA/AML and OFAC requirements and with all other bank policies, procedures and regulations
Head Teller (Teller)
Thomaston Savings Bank
08.2003 - 04.2008
- Promoted
- Supervised teller platform of 3-6 employees
- Managed employee schedules
- Balanced teller line, ATM’s, vaults, and branch totals
- Authorized and verified all cash transactions to and from cash distributer
- Performed annual evaluations of individual tellers
Education
Bachelor of Science - Business Administration
New England College of Business And Finance
Boston, MA2017
Associate of Science - General Studies
Naugatuck Valley Community College
Waterbury, CT2011
Skills
- Mortgage Banking
- Secondary Mortgage Market Management
- MS (Word, Excel, Outlook, PowerPoint, SharePoint), Macintosh, Power Lender, Power Seller, COCC, Encompass, Tableau, MCP
- Pipeline Management skills
- Highly organized/efficient
- Excellent written and verbal communication skills
- Leadership skills
- Highly Motivated
- Strong banking ethics
Timeline
Loan Officer Assistant
Liberty Bank
05.2023 - Current
Associate Director- Capital Markets
Sharestates Investments, LLC
11.2021 - 05.2023
Business Development Coordinator
Guaranteed Rate
01.2021 - 08.2021
Loan Officer Assistant
Newtown Savings
12.2019 - 01.2021
Secondary Markets Coordinator- Assistant Vice President, Officer
Farmington Bank
01.2013 - 01.2019
Loan Servicing Analyst
Connecticut Housing Finance Authority
08.2011 - 01.2013
Commercial Loan Servicing
Thomaston Savings Bank
04.2008 - 07.2011
Head Teller (Teller)
Thomaston Savings Bank
08.2003 - 04.2008
Bachelor of Science - Business Administration
New England College of Business And Finance
Associate of Science - General Studies
Naugatuck Valley Community College
Certification
NMLS# 1933443
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