Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Rachel Jasmine Martinez

Las Vegas,NV

Summary

Experienced with customer service for over 5 years. Providing excellent customer service while consistently enforcing rules and regulations. Created positive interactions with guests. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Pastry Chef

Prime 141
Las Vegas, NV
01.2024 - Current
  • Developed unique recipes for pastries and desserts, using seasonal ingredients.
  • Monitored food quality and safety standards in the kitchen.
  • Planned daily production schedules based on customer orders and sales forecasts.
  • Finished baked goods with icings and other toppings.
  • Measured and weighed ingredients to prepare for recipes.
  • Combined ingredients by hand and with electric mixing equipment.
  • Stored foods correctly using correct storage containers and labelling systems.

Cashier

TJ Maxx
Las Vegas, NV
07.2023 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.

Hostess

Silverton Casino
Las Vegas, NV
10.2023 - 01.2024
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Ensured compliance with health and safety regulations at all times.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Handled cash payments and reconciled daily transactions accurately.
  • Resolved any customer complaints or issues quickly and professionally.
  • Provided excellent customer service by addressing customer needs promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Cashier

TJ Maxx
Las Vegas, NV
11.2021 - 12.2021
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.

Cast Costuming

Disneyland
Anaheim, CA
11.2019 - 12.2020
  • Guest service counter, Checkout, Bins, Accessories
  • Checking all cast costumes for any damages, stains , buttons missing and any repairs
  • Making sure all garments fit properly and look perfect.
  • Worked swiftly to handle and resolve emergency situations to create safe environment for guests and team members.
  • Guided guests into following protocols to maintain safe environment.
  • Answered guest queries and satisfied customer concerns to improve overall customer satisfaction.
  • Helped performers into costumes and assisted with costume changes.
  • Cleaned costumes and performed minor repairs after shows.
  • Checked costume fits on performers to determine need for alterations.
  • Sent costumes to tailors for major repairs and alterations.

Stocking Associate

Kohls Department Store
La Habra, CA
08.2019 - 10.2019
  • Stocking merchandise such as clothing , toys and accessories
  • Changing prices for clearance sale
  • Amazon returns
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Arranged product on shelves following merchandising guidelines.
  • Moved items to designated warehouse areas.
  • Inspected items received for damage or other issues.
  • Attached price labels to products and updated sales floor signs.
  • Reviewed sales promotion information and plan-o-grams to follow for product display.
  • Stocked shelves with new merchandise and checked for outdated
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Lifted materials of varied weights on regular basis.
  • Replenished items to maintain stock availability.
  • Faced products on shelves and displays to meet company policies.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Updated product labels to reflect accurate pricing.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Resolved or assisted in handling routine customer concerns within established guidelines.

Secretary

Trivium Tattoo
Moreno Valley, CA
05.2015 - 06.2019
  • Stocking all tattoo supplies and keeping the shop clean at all times.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Assisted with accounts receivable and accounts payable functions.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Drove customer feedback to deliver information to management for corrective action.

Education

High School Diploma -

Whittier High School
06.2005

Skills

  • Customer Service
  • Cash Handling
  • Policies and Procedures
  • Call Response and Transfer
  • Pricing and Markdowns
  • Honest and Dependable
  • Credits and Refunds
  • Detail-Oriented
  • Cooperative Attitude
  • Honest and Ethical
  • Problem-Solving
  • Inventory Stocking
  • Work Task Prioritization
  • Reliable and Responsible
  • Feedback Acceptance
  • Payment Processing
  • Customer Transactions
  • Product Scanning
  • Product Location
  • Merchandise Packaging
  • Cash Register Operations
  • Cleaning and Sanitizing
  • Customer Relations
  • Merchandise Restocking
  • Issue Resolution
  • Customer Assistance
  • Recipe Development
  • Icing Application
  • Dessert Preparation
  • Food Safety
  • Weights and Measures
  • Ingredient Preparation

Languages

  • Bilingual English/ Spanish

    • Accomplishments

    • The "Four Keys Fanatic" going over and beyond assisting in a special event.
    • The Wilton Method of cake Decorating Course.

    Timeline

    Pastry Chef

    Prime 141
    01.2024 - Current

    Hostess

    Silverton Casino
    10.2023 - 01.2024

    Cashier

    TJ Maxx
    07.2023 - Current

    Cashier

    TJ Maxx
    11.2021 - 12.2021

    Cast Costuming

    Disneyland
    11.2019 - 12.2020

    Stocking Associate

    Kohls Department Store
    08.2019 - 10.2019

    Secretary

    Trivium Tattoo
    05.2015 - 06.2019

    High School Diploma -

    Whittier High School

    Similar Profiles

    CREATE PROFILE
    Rachel Jasmine Martinez