Rachell Giglio
Montpelier,Idaho
Summary
Dedicated Certified Medical Assistant with 10 years of experience in fast-paced clinic settings, skilled in patient intake , vital signs, and administering medications. Proven ability to improve patient satisfaction through efficient scheduling and maintaining detailed electronic health records.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Fast Stop Gas Station
Garden City, UT
05.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Can/med Assistant
Bear Lake Memorial Hospital
Montpelier, ID
01.2012 - 08.2024
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Taylorsville High School
Taylorsville UtahMed Certification
Idaho State University
Pocatello, ID06.2015
Skills
- Problem-solving
- Time management
- Decision-making
- Team leadership
- Money handling
- Staff supervision
- Workload management
Certification
Current CNA / med assistant certificates
Timeline
Assistant Manager
Fast Stop Gas Station
05.2025 - Current
Can/med Assistant
Bear Lake Memorial Hospital
01.2012 - 08.2024
Taylorsville High School
Med Certification
Idaho State University