Rachell Hewitt
Summary
Knowledgeable and dedicated professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Claims Adjuster
State Farm
04.2023 - 01.2024
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Streamlined internal processes by implementing new claims management software, increasing overall productivity.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
Ophthalmic Medical Technician
My Eye Doctor
03.2022 - 04.2023
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring an positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
Front Desk Receptionist
Clarkson Eyecare
11.2021 - 03.2022
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Representative
Primo Water
06.2019 - 11.2021
- Streamlined call center processes for improved efficiency and reduced wait times/managed 50 customer calls per day.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Monroe College
The Bronx, NYSkills
- Claims Processing
- Casualty and property loss
- Underwriting knowledge
- Medical History Taking
- Visual field testing
- Visual acuity testing
- Data Entry
- Customer Service
Timeline
Claims Adjuster
State Farm
04.2023 - 01.2024
Ophthalmic Medical Technician
My Eye Doctor
03.2022 - 04.2023
Front Desk Receptionist
Clarkson Eyecare
11.2021 - 03.2022
Customer Service Representative
Primo Water
06.2019 - 11.2021
Monroe College
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Sam LaMontoSam LaMonto
Claims Adjuster/Lead Claims Adjuster at Empathy ClaimsClaims Adjuster/Lead Claims Adjuster at Empathy Claims