Rac'hell Hewitt
Summary
Detail-oriented and customer-focused professional with 8 years of experience in the customer service and administrative field. Skilled in providing exceptional customer assistance, managing daily office operations, and ensuring efficient workflow. Adept at handling inquiries, resolving issues, and maintaining customer satisfaction.
Overview
8
8
years of professional experience
Work History
Travel Service Associate
Hays Recruitment
04.2024 - Current
- Providing excellent customer support to 60-70 cardholders a day on high volume inbound/outbound calls.
- Assisting cardholders inquiring about travel insurance options associated with their bank cards, addressing any questions or concerns.
- Guiding cardholders through the claims process, helping them understand the required documentation, and ensuring they submit necessary forms correctly.
Auto Claims Adjuster
State Farm
02.2021 - 04.2024
- Providing excellent customer support to 50-60 clients a day on high volume inbound/outbound calls.
- Investigating claims by reviewing accident reports, police reports, photos and witness statements to determine liability.
- Interacting with policyholders, repair shops, and other involved parties to gather information and provide updates regarding the claim process.
- Evaluating the extent of damage to vehicles and property, which may involve examining photographs and surveillance and any other documents relating to claims.
Ophthalmic Technician
My Eye Dr
12.2019 - 02.2021
- Gathering patient medical histories and eye concerns.
- Performing basic visual tests, like acuity and color vision tests.
- Using ophthalmic equipment to measure vision and eye health.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
Lead Front Desk Receptionist
Clarkson Eyecare
02.2017 - 12.2019
- Expedited check in and check out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Monroe College
Bronx, NYSkills
- Customer Service
- Data Entry
- Conflict Management
- Problem Solving
- Computer skills
- Client rapport
Timeline
Travel Service Associate
Hays Recruitment
04.2024 - Current
Auto Claims Adjuster
State Farm
02.2021 - 04.2024
Ophthalmic Technician
My Eye Dr
12.2019 - 02.2021
Lead Front Desk Receptionist
Clarkson Eyecare
02.2017 - 12.2019
Monroe College
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