RaChell Jordan
Edmonds,Washington
Summary
Outgoing Shift Supervisor offering over 10 years of leadership experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems. Extensive training experience as well as ongoing support of seasoned partners. Peer recognition by being elected Partner of the Quarter Twice.
Overview
27
27
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies.
Assistant Department Manager
Nordstrom
10.2012 - 11.2015
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Hired and trained new sales associates
- Prepared schedules
Customer Service
QFC
09.1996 - 02.2012
- Licensed Concept Starbucks barista
- Grocery Checker
- Floral Department Manager
- Health and Beauty Aids Manager
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Liberal Studies And Communication
Arizona State University
Tempe, AZ02.2024
Skills
- Partner Development
- Operational Excellence
- Training
- Customer Satisfaction
- Inventory Management
- Daily Cash Management
- Deposit Verification
- Production Efficiency
- Guest Satisfaction
- Encouraging Others
- Social Perceptiveness
- Conflict Resolution Techniques
Timeline
Shift Supervisor
Starbucks
09.2018 - Current
Assistant Department Manager
Nordstrom
10.2012 - 11.2015
Customer Service
QFC
09.1996 - 02.2012
Bachelor of Arts - Liberal Studies And Communication
Arizona State University