Rachell Ratliff
Albuquerque,NM
Summary
Motivated to maintaining customer satisfaction and contribute to success of the organization. Ability to establish rapport with customers and staff members. Work great in a team or as an individual. Organized and dependable individual with a positive attitude with willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lobby Attendant
Hilton of Santa Fe
09.2022 - 01.2025
- Maintained customer satisfaction by offering friendly and knowledgeable service to all guests.
- Kept lobby area working efficiently by restocking supplies.
- Kept all lobbies and public area facilities such as lobby restrooms, business center, front desk, and lobby lounge in neat and clean conditions.
- Greet guests, answer questions, and assist with any needs or concerns.
Certified Nursing Assistant
Christus St. Vincent Regional Medical Center
03.2021 - 09.2022
- Maintained patient stability by checking vital signs and weight.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided activities of daily living by assisting with ambulation, serving meals, turning and positioning patients, personal hygiene, dressing and toileting.
- Obtained biological specimens for ordered tests and prepared for laboratory transports.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
Treatment Coordinator and Dental Assistant
Dr. Jeffrey Melton, DDS
04.2017 - 03.2021
- Directed patient care by organizing doctor's schedule and day-to-day activities for 9 employees.
- Explained treatment choices to patients and helped determine best options.
- Researched billing issues and verified insurance coverage.
- Acted as main point of contact for patients and doctors by closely reviewing dental charts and maintaining high levels of communication.
- Assisted chair side and obtained/reviewed x-rays.
Education
Associate of Applied Science - Nursing
Carrington College
Albuquerque, NM06-2025
High School Diploma - General
Santa Fe High School
Santa Fe, NM06.2001
Skills
- Communication
- Time Management
- Team Work
- Customer Service
- Point of sale systems
- Cash handling proficiency
- Attention to detail
- Reliability
Certification
- New Mexico Alcohol Server Certificate
- CPR/BLS
References
References available upon request.
Timeline
Lobby Attendant
Hilton of Santa Fe
09.2022 - 01.2025
Certified Nursing Assistant
Christus St. Vincent Regional Medical Center
03.2021 - 09.2022
Treatment Coordinator and Dental Assistant
Dr. Jeffrey Melton, DDS
04.2017 - 03.2021
Associate of Applied Science - Nursing
Carrington College
High School Diploma - General
Santa Fe High School
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