Rachell Sanchez Diaz
Apopka,FL
Overview
11
11
years of professional experience
Work History
Sales Agent
TZ Insurance Solutions LLC
Tampa, FL
05.2024 - Current
- Selling Medicare Advantage insurance products to consumers through inbound and outbound leads.
- Assisted customers with questions and concerns about their current plan or other plans available to them.
- Increased sales by identifying client needs and recommending suitable health insurance products.
- Participated in ongoing professional development opportunities such as webinars or workshops to increase product knowledge and sales skills.
- Identified new areas of opportunity within existing accounts by offering information on additional benefits or services based on their needs.
- Conducted regular follow-ups with clients to review coverage, discuss policy changes, or offer additional services as needed.
Police Communications Technician
New York City Police Department
The Bronx, NY
11.2022 - 01.2024
- Worked under direct supervision in the police communications section.
- Received over nine thousand 911 and non-emergency calls per shift to dispatch calls.
- Answered calls from the public via an "ACD" (Automatic call distributer) system utilizing VESTA phone system.
- Obtained necessary information from callers in order to initiate emergency assistance.
- Operated ICAD system to input requests and reports from police officers, medical dispatch and firefighter crews.
- Received public emergencies and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Worked flexible hours; nights, weekends and holidays shifts.
Front End Supervisor
Restaurant Depot
Queens, NY
06.2022 - 11.2023
- Supervised, trained and evaluated cashiers, front-end loaders, checkers and U-boat retrieval.
- Ensured friendly, efficient and professional customer service.
- Ensured compliance with established sales and security policies and procedures.
- Investigated and resolved customer complaints in a timely and professional manner.
- Assisted customers with product location and detailed information when needed.
- Performed cashier check outs and operated the register. when needed.
- Preformed supervisor functions of voids and returns, price adjustments, IOU (F-6) vs. invoicing and queries and price discrepancies.
- Efficiently used industry specific software to resolve customers inquires, price checks, inventory queries and price discrepancies.
Customer Service Representative
Data Vision Computer Video Inc
Long Island City, NY
08.2014 - 01.2017
- Answered an average of one hundred calls per day, addressing customer inquiries with minimal wait time.
- Described product to customers and accurately explained details and care of merchandise.
- Fielded customers and questions regarding available merchandise, sales, current prices and upcoming company changes.
- Trained new personnel regarding company operations, policies and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Directed calls to appropriate individuals and departments.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained energy and enthusiasm in a fast-paced enviorment
Education
No Degree -
High School Diploma -
New York Harbor School
Brooklyn, NY06-2010
Skills
- Self motivated
- Flexible and adaptable
- Effective listening
- Decision making
- Time management
- Excellent work ethic
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
TZ Insurance Solutions LLC
05.2024 - Current
Police Communications Technician
New York City Police Department
11.2022 - 01.2024
Front End Supervisor
Restaurant Depot
06.2022 - 11.2023
Customer Service Representative
Data Vision Computer Video Inc
08.2014 - 01.2017
No Degree -
High School Diploma -
New York Harbor School