Summary
Overview
Work History
Education
Skills
Awards
Military Service
Timeline
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Rachell Warner

Rachell Warner

Customer Service
Killeen,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Hotel Reservation Specialist

Pyramid Global
06.2023 - 09.2024
  • Participated in regular meetings with hotel management to discuss performance metrics and areas for improvement within the reservation department.
  • Coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
  • Maintained strong relationships with clients and hotel partners to ensure seamless reservation experiences.
  • Maintained a high level of knowledge about hotel facilities, services, and local attractions to enhance guest experience during the reservation process.
  • Handled guest complaints professionally, resolving issues quickly to retain positive guest relationships.
  • Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.

Sales Representative

The Kirby Company
12.2021 - 10.2022
  • Set up 30-50 sales appointments with customers weekly
  • Identified sales opportunities and acted on leads
  • Generated 30 appointments a week for sales representatives
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Customer Service Representative

TeleTech (BCBS)
01.2019 - 12.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Sales Coordinator

True North Hotels/ Fairfield Inn & Suites by Marriott
02.2017 - 09.2018
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Reduced risks by maintaining clean and organized work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

Front Desk Supervisor

True North Hotels/ Fairfield Inn & Suites by Marriott
11.2015 - 08.2016
  • Supervised 6 front desk associates. Training each individuals on tasks assigned. Preparing weekly schedules. Always available to cover the desk when needed on call at all times.

Front Desk Associate/Night Auditor

True North Hotels/ Fairfield Inn & Suites by Marriott
09.2014 - 11.2015
  • Checking in/out guest. Providing excellent customer service. Making reservations. Keeping hotel lobby clean. Daily deposits from cashier drawer.
  • Apart of hotel opening team.
  • 3rd quarter employee of the month
  • Opening Hotel of the Year x2
  • Platinum Hotel x2
  • Spirit to Serve award from Marriott
  • Developed strong rapport with returning guests through attentive service and personalized interactions.

Education

High School -

Leavenworth High School
Leavenworth, KS
01.2005

Skills

  • Microsoft Office
  • Customer service
  • Critical thinking
  • Active listening
  • Problem resolution
  • Computer proficiency

Awards

Employee of the Month June 2015, Employee of the Month February 2017, Spirit to serve award from Marriott October 2014, A prestigious award presented by the CEO of Marriott for superior customer service and going above and beyond my job duties

Military Service

  • Branch: US Army
  • Service Country: United States
  • Rank: SPC
  • 2007 to 2011

Timeline

Hotel Reservation Specialist

Pyramid Global
06.2023 - 09.2024

Sales Representative

The Kirby Company
12.2021 - 10.2022

Customer Service Representative

TeleTech (BCBS)
01.2019 - 12.2021

Sales Coordinator

True North Hotels/ Fairfield Inn & Suites by Marriott
02.2017 - 09.2018

Front Desk Supervisor

True North Hotels/ Fairfield Inn & Suites by Marriott
11.2015 - 08.2016

Front Desk Associate/Night Auditor

True North Hotels/ Fairfield Inn & Suites by Marriott
09.2014 - 11.2015

High School -

Leavenworth High School

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