Nitross
Hi, I’m
Rachelle Arrington
Eagle Mountain,UT
Summary
Experienced Operations Manager and Team Leader skilled in inspiring shared vision, motivating teams, and consistently achieving results. Demonstrates strong interpersonal skills and sound business judgment for effective problem identification and implementation of corrective actions. Maintains extensive knowledge of all operations to exceed goals and drive success.
Overview
20
years of professional experience
Work History
Maverik Adventure's First Stop
Adventure Guide
05.2024 - Current
Job overview
- Increased customer loyalty and retention.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
MonitorBase
Business Development Representative
02.2021 - 10.2023
Job overview
- Maintained a focus on building strong business relationships to foster sales success
- Demonstrated in-depth understanding of company offerings to deliver exceptional customer assistance.
- Negotiated contracts and closed sales with new and existing clients.
- Used HubSpot to handle current portfolio and prospective leads.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Engaged with customers to build business relationships.
My Buddy the Plumber
Dispatcher
10.2018 - 04.2021
Job overview
- Maintained updated and detailed records of calls in electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Self Employed
Owner
10.2013 - 02.2021
Job overview
- Cultivated a customer-focused culture, leading to improved loyalty and retention
- Conducted client meetings to showcase products and services
- Provided basic first aid and emergency care
- Ensured cleanliness and safety in recreational facilities
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Modernized instructional plans and educational approaches to enhance student learning.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cross Cut Concrete Cutting
Manager
04.2011 - 09.2013
Job overview
- Independently resolved complaints and delays
- Distributed production schedules and identified areas for improvement
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Used advanced software to prepare documents, reports, and presentations.
- Tracked funds, prepared deposits and reconciled accounts.
ACS
Customer Service Representative
11.2010 - 04.2011
Job overview
- Gained in-depth knowledge of the product line to assist customers
- Validated data and resolved system-related issues
- Exceeded customer service requirements
- Maintained attention to detail in record-keeping
- Investigated and resolved member concerns and complaints
- Responded to customer inquiries and followed up on interactions
- Utilized CRM for member account information
- Provided empathetic solutions and recommendations
Titan Marketing
Sales
01.2009 - 10.2010
Job overview
- Contacted cold and warm leads to provide information
- Consistently met sales targets
- Provided fast, friendly, and knowledgeable support for time-share needs
- Assisted visitors and collaborated with the team to achieve targets
Smith's Food and Drug
Service Deli Clerk
05.2008 - 07.2008
Job overview
- Offered product recommendations and answered customer questions
- Served food, maintained satisfaction, and addressed customer needs
- Managed opening, closing, and shift change tasks
- Maintained kitchen cleanliness and efficiency
- Dismantled and cleaned deli equipment
- Prepared ingredients and handled food products
Pro Dry Cleaners
Manager
06.2005 - 06.2008
Job overview
- Led cross-functional projects and resolved complex issues
- Enforced operational guidelines, brand standards, and policies
- Managed performance, appraisals, and promotions
- Ensured compliance with company operational standards
- Adjusted staff schedules as needed
- Trained and mentored entry-level associates
- Built vendor relationships and monitored the supply chain
Education
Lehi High SchoolLehi, UT
High School Diploma
05.2008
University Overview
- Graduated with distinction
- GPA: 3.9
Skills
- Conflict resolution
- Task prioritization
- Attention to detail
- Database updates
- Data entry
Software
HubSpot
SalesForce
Microsoft 365
PDI
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