Rachelle Bates
Bumpass,VA
Summary
Friendly Supervisor experienced in fostering positive relationships with customers and co-workers. Motivated teams to achieve challenging goals through effective communication and support. Committed to cultivating an open culture that empowers employees to contribute to organizational success.
Overview
37
37
years of professional experience
Work History
Supervisor PreBill
OhioHealth Group
06.2022 - Current
- Working with a team that gets claims out of Epic. Claim Edit WQ, Charge Review WQ. Adjust claim from our A/R Team that cannot get paid by INS. Tracked the PreBill WQs for our team and maintained them at zero. Reviewed registration errors and coding errors, added referring providers, and processed Botox authorizations and missing LMPs. ROI attachments for BWC claims and HIGH Dollar claims.
- Advanced to new position
- Supervised daily team operations to maintain consistent patient flow and service quality.
- Scheduled staff assignments and adjusted coverage to support operational demands.
- Trained team members on procedures, documentation, and performance expectations.
02.2011 - Current
- I was moved to the Ohiohealth MSF billing Office at the Preserve.
- The system that we use at the Preserve is Epic
- Duties Include: Fellow up of all OPG practice. Training new employees on our team.
Senior Accounts Receivable Specialist(A/R LEAD in billing)
09.2019 - 06.2022
- Duties Include: Helping team with difficult denials and my own Wq along with payor calls.
- Promoted to
A/R Specialist
Mid Ohio Cardiology & Vascular
05.2007 - 02.2011
- Duties Include:
- Reviewed, verified, obtained, and corrected patient demographics and insurance information, including Medicare and Medicaid.
Lead A/R
OSU Radiology LLC
12.2000 - 02.2007
- Duties Include:
- Reviews, verifies, obtains and corrects patient demographics and insurance information, medical diagnosis, Laboratory and other diagnostic services information, hospital service, applicable dates, required authorizations and certifications, signatures, and other information related to preparation and processing of patient bills, and eligibility of coverage. Enters patient data into and operates a computerized patient billing and registration system (IDX), Researches and resolves missing or conflicting patient information, Understood and performed all aspects of the billing position, including insurance follow-up, collections, refunds, denials, and charge and payment postings., performs other related duties as required, responsible for month end reviews for 3 co-workers in my department and I also help with training in my department.
Manager
Fashion Bug
11.1999 - 01.2000
- Duties Include:
- Customer service, cashier, scheduling, balanced daily store reports, ordering, stock, and banking.
Assistant Manager
Eckerd’s Pharmacy
10.1998 - 10.1999
- Duties Include:
- Managed 5 employees, balanced daily store reports, payroll , planned programs for store, ordering
Manager
Breeze Inn
04.1996 - 10.1998
- Duties Include:
- Managed 7 employees, balanced charge slips, store planning, payroll, ordering, cashier, daily store reports, banking.
Cashier/Stock
Kroger Company
05.1995 - 03.1996
- Duties Include:
- Cashier, customer service, store stock
Cashier
Terrace Pharmacy
06.1989 - 10.1993
- Duties Include:
- Cashier, stock, ordering, pharmacy technician, lottery machine, customer service.
Education
High School Diploma -
South High School
Columbus, Ohio01-1992
Skills
- I am experienced with the following computer programs: IDX, NextGen, Epic and I have beginning to intermediate experience with MS Word
- Training and mentoring
- Goal oriented
- Staff management
- Employee motivation
- Claim management
- Decision-making
- Strategic planning
- Staff development
- Team building
- Processes and procedures
Salary Requirement
My salary requirement is in the $56,000 to $60,000 range. This is negotiable depending on the requirements of the job and employee benefits offered by the company.
Timeline
Supervisor PreBill
OhioHealth Group
06.2022 - Current
Senior Accounts Receivable Specialist(A/R LEAD in billing)
09.2019 - 06.2022
02.2011 - Current
A/R Specialist
Mid Ohio Cardiology & Vascular
05.2007 - 02.2011
Lead A/R
OSU Radiology LLC
12.2000 - 02.2007
Manager
Fashion Bug
11.1999 - 01.2000
Assistant Manager
Eckerd’s Pharmacy
10.1998 - 10.1999
Manager
Breeze Inn
04.1996 - 10.1998
Cashier/Stock
Kroger Company
05.1995 - 03.1996
Cashier
Terrace Pharmacy
06.1989 - 10.1993
High School Diploma -
South High School