Rachelle Bautista
Summary
I am a diligent and enthusiastic job seeker with exceptional organizational skills, looking for an entry-level position. I am eager to contribute to the team in achieving the company's goals. As a detail-oriented team player, I possess strong organizational skills and can handle multiple projects simultaneously with high accuracy. I am seeking a full-time position that provides professional challenges and allows me to utilize my interpersonal skills, excellent time management, and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Guest Relations Team Member
Six Flags Discovery Kingdom
07.2019 - Current
- Utilized problem-solving abilities to address unique situations or challenges guests face during their visit.
- - Handled customer complaints efficiently to ensure guest satisfaction and retention.
- - Maintained a high level of professionalism while dealing with guests.
- - Resolved issues quickly and effectively by actively listening, using conflict resolution skills, and communicating dynamically.
- - Responded to guest inquiries promptly to enhance guest satisfaction.
- - Answered a constant flow of customer calls with minimal wait times.
- - Responded promptly to customer requests for products, services, and company information.
Driver
Uber, Lyft
07.2017 - 01.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during rider pick ups and drop offs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
Tier-1 Customer Service Agent
Milestone Technologies Inc.
11.2013 - 12.2015
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Facilitated communications through management of inbound and outbound customer calls.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Volunteer
Northern Valley Catholic Social Services (NVCSS)
03.2011 - 01.2012
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Director's Assistant
CareNet Pregnancy Center
05.2008 - 06.2010
- Prepared and edited correspondence, presentations, reports and memos to foster outstanding communication and responsiveness.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Answered phone calls from clients and volunteers.
- Filed paperwork and organized computer-based information.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Customer Service Representative
The Answer Group, TAG
08.2006 - 02.2007
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Teletech Inc.
02.2004 - 06.2006
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Rio Linda High School
Rio Linda, CAAssociate of Arts - Paralegal Studies
Bryant And Stratton College
Buffalo, NY04.2014
Associate of Science - Criminal Justice
Shasta College
Redding, CA05.2012
Skills
- Attention to detail
- Positive attitude
- Telephone etiquette
- Active listening
- Organizational skills
- Exceptional communication
- Data entry accuracy
- Strong empathy
- Customer Service
Timeline
Guest Relations Team Member
Six Flags Discovery Kingdom
07.2019 - Current
Driver
Uber, Lyft
07.2017 - 01.2019
Tier-1 Customer Service Agent
Milestone Technologies Inc.
11.2013 - 12.2015
Volunteer
Northern Valley Catholic Social Services (NVCSS)
03.2011 - 01.2012
Director's Assistant
CareNet Pregnancy Center
05.2008 - 06.2010
Customer Service Representative
The Answer Group, TAG
08.2006 - 02.2007
Customer Service Representative
Teletech Inc.
02.2004 - 06.2006
High School Diploma -
Rio Linda High School
Associate of Arts - Paralegal Studies
Bryant And Stratton College
Associate of Science - Criminal Justice
Shasta College
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