RACHELLE BRUCE
BATTLE GROUND,WA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
19
19
years of professional experience
Work History
Owner
A Clean Space LLC,
04.2017 - 08.2022
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interacted well with customers to build connections and nurture relationships.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Provided professional cleaning services to commercial medical facilities and residential homes.
- Implemented white glove treatment and sanitary cleaning practices.
Receptionist
Opdahl Chiropractic
08.2015 - 03.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Lead Supervisor/Cleaning Technician
MediClean
04.2015 - 08.2015
- Improved team efficiency by streamlining processes and implementing new workflows.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Safeguarded compliance with corporate policies, industry regulations, and safety guidelines across all supervised functions.
- Educated workers about proper safety procedures to prevent accidents and injuries.
Meat Cutter/closer
Pauls Market
05.2014 - 02.2015
- Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
- Reduced waste by accurately portioning meat products according to customer specifications.
- Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.
- Ensured optimal freshness and shelf life of meat products through proper packaging and storage methods.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
- Conducted inventory management tasks such as ordering supplies, rotating stock, reducing spoilage rates, and minimizing overstock issues.
Clerk
Idaho State Liquor Division
01.2014 - 12.2014
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely reordering of products.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Conducted regular price checks, ensuring accurate pricing information for customers and minimizing discrepancies.
- Supported loss prevention efforts by monitoring store activity and reporting suspicious behavior to management.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
Order Fulfillment Associate
IES "Scentsy"
11.2013 - 03.2014
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
Cake Decorator
Pauls Market
11.2011 - 11.2013
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Elderly Caregiver
Above And Beyond Home Care
08.2011 - 12.2011
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Shift Manager/Waitstaff Manager
Chicago Connection
04.2009 - 09.2011
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Elderly Caregiver
Evelyn Palmer
02.2004 - 03.2009
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Maintained clean, safe, and well-organized patient environment.
Education
GED -
Redmond High School
Redmond, OR2019
Skills
- Consulting
- Business Development
- Quality Management Systems
- Small Business Operations
- Customer Relations
- Adaptability and Flexibility
- Organizational Skills
- Time Management
- Client Service
- Verbal and Written Communication
- Relationship Building
- Problem Solving
- Quality Control
- Creative Thinking
- Industry Knowledge
- Attention to Detail
Timeline
Owner
A Clean Space LLC,
04.2017 - 08.2022
Receptionist
Opdahl Chiropractic
08.2015 - 03.2017
Lead Supervisor/Cleaning Technician
MediClean
04.2015 - 08.2015
Meat Cutter/closer
Pauls Market
05.2014 - 02.2015
Clerk
Idaho State Liquor Division
01.2014 - 12.2014
Order Fulfillment Associate
IES "Scentsy"
11.2013 - 03.2014
Cake Decorator
Pauls Market
11.2011 - 11.2013
Elderly Caregiver
Above And Beyond Home Care
08.2011 - 12.2011
Shift Manager/Waitstaff Manager
Chicago Connection
04.2009 - 09.2011
Elderly Caregiver
Evelyn Palmer
02.2004 - 03.2009
GED -
Redmond High School
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