Summary
Overview
Work History
Education
Skills
Timeline
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Rachelle Bucasas

Seattle,WA

Summary

Accomplished Program Manager with a proven track record at Nordstrom, saving over $1.5 million annually through strategic procurement and lifecycle management. Expert in ServiceNow and vendor relationship management, recognized for enhancing efficiency and driving significant cost savings. Adept at leveraging data analysis and customer service skills to exceed corporate objectives.

Overview

28
28
years of professional experience

Work History

Program Manager Technology 2, Hardware Asset Management

Nordstrom
01.2020 - Current
  • Responsible for creating the full scope of IT Asset Management Program for Infrastructure Planning
  • Work with Sourcing and Engineers to standardize Technology hardware across the company
  • Procure Infrastructure Technology hardware for new stores and refresh projects, relay changes to models and cost to Finance, Leaders and Support teams
  • Inventory spare or repurposed stock in-house and supplier warehouses by creating virtual stock rooms in ServiceNow
  • Verify discovery of deployed assets in CBDB, escalate to Discovery team when anomalies are apparent
  • Document lifecycle of assets and expiration dates for maintenance/support contracts, contributing to Leadership decisions for budgeting and refresh schedules
  • Notify vendors of decommissioned assets mid-term when contracts allow financial credits
  • Core Member of Audit team for vendor compliance and audits
  • Educate and enforce strict chain of custody, data destruction and eco-friendly disposal
  • Average $1.5 million cost savings/avoidance annually by repurposing hardware, negotiating and right sizing maintenance support renewals

Senior Technology Buyer/Project Manager, Procurement

Nordstrom
01.2012 - 01.2020
  • Facilitate incoming requests for Technology hardware, software and services
  • Validating requirements against current standards, business rules and vendor specifications
  • Manage and coordinate large procurement projects, including customized materials, in support of new store openings and other large rollouts (300+ locations)
  • Experience with cross border shipments and customs compliance for both Canada & Puerto Rico
  • Manage vendor website(s) content to ensure compliance with Technology requirements and restrictions
  • Vendor management including stocking levels, consolidation of vendors when appropriate, dispute resolution and day-to-day management
  • Knowledge of contract terms & conditions
  • Broad knowledge of various software terms & conditions as well as hardware specifications
  • Extensive customer service and problem resolution
  • Manage all orders for new stores during a period of significant growth (up to 40 stores a year)
  • Coordinate changes in standards with Technology and the New Store team to ensure on-time delivery
  • Streamlined processes to ensure maximum efficiency

AP Invoice Analyst, Procurement

Nordstrom
01.2007 - 01.2012
  • Reviewed invoices for accuracy and compliance to contracted terms
  • Negotiate and resolve invoicing disputes between parties
  • Act as a liaison between clients and suppliers to communicate contract compliance as it pertains to invoice issues
  • Provide resolution of inaccurate invoices and track savings generated
  • High level ability to interpret and summarize contract terms and conditions
  • Averaged $2 million in contract compliance savings per year
  • 2011 Impact Player of the Year (also called Nordstrom All-Star). Recognized for excellent customer service, generating significant cost savings and process improvement
  • Reconciled vendor invoices with purchase orders and identified discrepancies.
  • Verified pricing, quantity, discounts and other terms on invoices.
  • Researched and resolved invoice-related issues in a timely manner.

Staff Accountant

Columbia West Properties, Inc.
01.1997 - 01.2006
  • Experienced in a broad range of daily accounting duties
  • Prepared monthly financial reports for over 40 properties
  • Experienced in Accounts Payable, Receivable, Month End and Year End Closes
  • Reconciled over 25 bank and credit card accounts monthly in addition to multiple stock portfolios

Education

North Island College
British Columbia

Skills

  • DocuSign
  • ServiceNow
  • Jira
  • Confluence
  • Data Collection & Research
  • Coupa
  • Project Management
  • Procurement
  • Customer Service
  • Vendor Relationship Management
  • Data Analysis
  • Cost Management
  • Life cycle Management
  • Detail Oriented
  • MS Office Applications

Timeline

Program Manager Technology 2, Hardware Asset Management

Nordstrom
01.2020 - Current

Senior Technology Buyer/Project Manager, Procurement

Nordstrom
01.2012 - 01.2020

AP Invoice Analyst, Procurement

Nordstrom
01.2007 - 01.2012

Staff Accountant

Columbia West Properties, Inc.
01.1997 - 01.2006

North Island College

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Rachelle Bucasas