Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Rachelle Bulgin

Brooklyn,NY

Summary

Resourceful professional in business management, known for high productivity and efficient task completion.

Overview

12
12
years of professional experience

Work History

Guest Services Associate

Wollman Rink NYC
New York, NY
10.2024 - Current
  • Greets guests in a friendly and professional manner.
  • Collaborated with the customer service team to provide effective communication to clients accessing the event venue.
  • Consistently providing exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
  • Identifies any safety issues to report to the operations team, and makes immediate recommendations when necessary to improve the customer experience.

Remote Outreach Retention Specialist

HF Management Services LLC
New York
06.2022 - 11.2023
  • Outreached to over 350 cases weekly in order to collect arrears from members' accounts with delinquent payments.
  • Scheduled appointments using Salesforce 360 in order to search and complete cases using electronic data to confirm dates with members.
  • Educated members with incomes that exceeded the government allowable amount of monthly income per household, based on new government guidelines, i.e., checking pay stubs and tax documents to verify eligblity
  • Utilized Salesforce software to monitor customer interactions and identify opportunities for retention interventions.

Assistant Retirements Benefits Administrator-Contract via The Forum Group

Teachers Retirement System
New York
09.2019 - 05.2020
  • Communicated daily with members regarding retirement benefits, year, and contribution limits for the year.
  • Answered telephones in a professional and clear tone to effectively communicate with authorized beneficiaries and their death benefits payments.
  • Faxed, scanned, and copied confidential paperwork for beneficiaries to collect pension benefits.
  • Educated members on concerns regarding withdrawals from their accounts, or repayments of loans.

Part-time Call Center Member Agent

Municipal Credit Union
New York, NY
10.2018 - 03.2019
  • Conferred with customers by telephone to provide information about products or services relating to overdraft protection.
  • Utilized various software programs, including Microsoft Office Suite, for data entry purposes.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Collected deposits or payments and arranged for billing.

Administrator, Scheduler – Contract via Adecco

Rice Point Administration
Jersey City
08.2017 - 08.2018
  • Adjudicated over 500 claims for the Volkswagen class action cases, i.e., distributed payments, identified issues, and provided resolutions.
  • Answered telephones in a clear tone in order to build successful relationships.
  • Data entry of all scheduled appointments: time, location, and date confirmation.
  • Served as the primary point of contact for external stakeholders, including clients and partners.

Reservation Agent

Global Contact Services
Long Island City
03.2013 - 06.2015
  • Answered high volume calls on behalf of the New York City Access a Ride program and successfully scheduled appointments to resolve customer inquiries by telephone
  • Compiled monthly reports on overall customer satisfaction to increase customer retention
  • Verified client name, address, and telephone numbers to perform reservations
  • Data entry completed to track reservations
  • Trained new hires on policy and procedures

Education

Bachelor of Business Administration Degree -

Berkeley College
New York, NY
01-2011

Skills

  • MS Office Skills
  • Typing
  • Internet Research
  • Writing and verbal communication
  • Administrative skills
  • Document management
  • Risk monitoring
  • Attention to detail
  • Data entry
  • AppExchange integration

Accomplishments

  • Facilitated site to site knowledge transfer
  • Number 1 staff agent in contact center with the highest average

References

References available upon request.

Timeline

Guest Services Associate

Wollman Rink NYC
10.2024 - Current

Remote Outreach Retention Specialist

HF Management Services LLC
06.2022 - 11.2023

Assistant Retirements Benefits Administrator-Contract via The Forum Group

Teachers Retirement System
09.2019 - 05.2020

Part-time Call Center Member Agent

Municipal Credit Union
10.2018 - 03.2019

Administrator, Scheduler – Contract via Adecco

Rice Point Administration
08.2017 - 08.2018

Reservation Agent

Global Contact Services
03.2013 - 06.2015

Bachelor of Business Administration Degree -

Berkeley College

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Rachelle Bulgin