Lauro Cervantes
New York,NY
Summary
Dynamic food service professional with a proven track record at Hilton Hotels Corporation, excelling in team collaboration and food safety oversight. Recognized for enhancing guest experiences through attentive service and effective multitasking. Skilled in food presentation and ingredient restocking, consistently delivering high-quality dining experiences under pressure.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Prep Cook
Santabros Restaurant
02.2021 - 05.2025
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.
- Upheld high standards of food quality by regularly inspecting ingredients for freshness and discarding any subpar items.
- Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
- Contributed to positive team morale with strong communication skills and a collaborative attitude during busy shifts.
Room Service Server
Hilton Hotels Corporation
02.2010 - 02.2019
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Supported inventory management efforts, regularly stocking supplies as needed to maintain seamless room service operations.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Demonstrated initiative in assisting colleagues during peak periods, fostering an atmosphere of teamwork.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
- Streamlined room service operations through effective communication with hotel front desk and housekeeping teams.
- Contributed to revenue growth by upselling menu items and offering personalized recommendations based on guest preferences.
- Maintained high levels of cleanliness and presentation for in-room dining experiences, ensuring a positive impression.
- Established rapport with guests through attentive listening skills and genuine interest in their needs.
- Consistently met or exceeded delivery time expectations, enhancing the overall guest experience.
Barista
Serafina Restaurant
06.2005 - 03.2010
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
Skills
- Cleanliness standards
- Safe food handling
- Food presentation
- Team collaboration
- Meat cutting
- Temperature monitoring
- Food storage
- Portion control
- Food safety oversight
- Vegetable washing
- Ingredient restocking
- Sauce preparation
- Efficient multitasking
- Active listener
- Food handling
- Teamwork and collaboration
- Ambitious
- Interpersonal communication
- Adherence to recipes
- Operations support
- Performance improvement
- Kitchen organization
Certification
- NYC food protection Certification
Languages
English
Professional Working
Timeline
Food Prep Cook
Santabros Restaurant
02.2021 - 05.2025
Room Service Server
Hilton Hotels Corporation
02.2010 - 02.2019
Barista
Serafina Restaurant
06.2005 - 03.2010
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