Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Cook

McKenzie,Tn

Summary

I am an experienced retail and office manager. A highly organized multitasked individual, I have been trained to work in a fast-paced work environment. I am a resourceful, adaptable goal-oriented professional with excellent decision-making skills. I can produce innovative ideas and execute accordingly. I consider myself to be energetic and a self-starter who is creative. I can work independently or with a team. I am enthusiastic when it comes to work and still maintain a positive attitude under changing work circumstances. I have great work ethic and can also build and maintain long-term relationships with any clientele. Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.

Overview

23
23
years of professional experience

Work History

ER Unit Secretary

West Tennessee Healthcare Henry County
Paris, TN
05.2023 - 12.2024
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Coordinated daily activities with other departments within the hospital regarding patient care in the ER Unit.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Assisted with scheduling tests and procedures for ER patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Instructed new personnel on proper procedures relating to their responsibilities in the ER Unit.
  • Answered phones, responded to inquiries, and directed calls appropriately.
  • Provided administrative support to the nursing staff in a busy ER unit.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Managed incoming requests for medical records from other departments or outside agencies.
  • Facilitated communication between nurses and doctors within the ER unit.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared documents for physician signatures according to hospital protocols.
  • Performed clerical duties such as typing, filing, copying, faxing.
  • Ensured that all relevant forms were completed accurately before discharge of a patient from the ER unit.
  • Served as liaison between family members and staff members in the ER unit.
  • Assisted with training new employees who are assigned to work in the ER Unit.
  • Monitored vital signs of patients under observation in the ER unit.
  • Maintained patient records and updated medical charts as needed.

HMS| Sam’s Club, Rotisserie
11.2018 - 11.2021
  • Set appointments for pick-up orders of prepared foods.
  • HMS/

Night Audit

| Howard Johnson
04.2015 - 05.2018
  • Book and set reservations
  • Achieve maximum customer service
  • Audit credit cards and cash nightly to make sure money is balanced

Manager/ Co. Owner

Bojangles Liquor and Wine Package Store
McKenzie, TN
02.2013 - 04.2015
  • Utilized public relations programs including articles, newsletters and marketing collateral material distributed during presentations to increase brand awareness and establish the company as a leader in the field
  • Provided routine administrative support
  • Provided financial/business system support
  • Maintained office budget, tracking costs and expenditures, ensuring their accuracy
  • Handled supply inventory and requisition
  • Communicated procurement and requisition concerns, including sources, prices, delivery dates and compliance guidelines
  • Obtained vendor and purchasing information and managed petty cash funds.

Manager

Men’s Warehouse
Jackson, TN
04.2007 - 02.2013
  • Devised ways to improve workflow or process improvements, allowing for more functions
  • Achieved a 10% increase in customer satisfaction as determined by a customer survey
  • Exceeded all cost, quality and performance goals
  • Optimized business productivity and performance by cross-training employees
  • Performed project needs analysis and devised strategic marketing plans for new ventures
  • Provided advice to top-level management regarding finance, management, staffing and other issues and procedures
  • Directed Operations of Financial Business, gaining sales increase while reducing risks.

Manager

After Hours Tuxedo Rental
Jackson, TN
12.2001 - 04.2007
  • Devised ways to improve workflow or process improvements, thus allowing for more functions
  • Generated thousands of dollars in fees and increased the response rates of direct promotional campaigns
  • Exceeded all cost, quality and performance goals
  • Optimized business productivity and performance by cross-training employees
  • Keep up to date on market trends
  • Coordinate with store staff for schedule and details of merchandising activities
  • Conduct training and workshops for in-store merchandising and display for store staff
  • Maintained relationships with new and existing customers
  • Selected the merchandise suitable for the establishment.

Education

Some College (No Degree) - Radiology

Jackson State
Jackson, TN
01-2020

Some College (No Degree) - Sociology/Psychology

Bethel University
McKenzie, TN
01-1991

High School Diploma -

Dresden High School
01.1989

Skills

  • Decision-making
  • Time management
  • Team building
  • Team management
  • Business strategies
  • Strategic thinking
  • Leadership
  • Organization
  • Customer service
  • Critical thinking
  • Emergency room procedures
  • Patient triage coordination
  • Fast decision making
  • HIPAA compliance
  • Medical terminology proficiency
  • Patient registration
  • Appointment scheduling

Timeline

ER Unit Secretary

West Tennessee Healthcare Henry County
05.2023 - 12.2024

HMS| Sam’s Club, Rotisserie
11.2018 - 11.2021

Night Audit

| Howard Johnson
04.2015 - 05.2018

Manager/ Co. Owner

Bojangles Liquor and Wine Package Store
02.2013 - 04.2015

Manager

Men’s Warehouse
04.2007 - 02.2013

Manager

After Hours Tuxedo Rental
12.2001 - 04.2007

Some College (No Degree) - Radiology

Jackson State

Some College (No Degree) - Sociology/Psychology

Bethel University

High School Diploma -

Dresden High School
Rachelle Cook