Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse

Rachelle Cooley

tax preparer / nurse/ office administration
Laurel,MS

Summary

Dedicated Tax Preparer versed in statement review, return preparation and filing procedures. Bringing 3 years of experience helping clients maximize return values while minimizing liabilities. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Compassionate Psychotherapist with 12-year progressive career history building therapeutic relationships to facilitate growth. Accustomed to leading individual and group counseling sessions Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Community Service Volunteer with background working in service-based programs and nonprofits in Laurel ms. Physically fit and active with flexible schedule and desire to help. Highly energetic, friendly and tireless in supporting others.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Tax Preparer Specialist

Friendly Tax Services
Laurel, MS
01.2022 - Current
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Oversaw team of 5 tax professionals handling up to 175 clients per year

Administrative Assistant

Cottonwood Manor
Laurel, MS
03.2005 - 01.2022
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation

Administrative Assistant

Tender Touch Adult Daycare
Laurel, MS
01.2015 - 11.2020
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.

Mental Health Worker

Magnolia Manor Nursing Home
Laurel, MS
06.1994 - 09.2013
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Boosted -area counseling by developing -prong approach in collaboration wit
  • Documented client progress in confidential files.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Performed client assessments and developed treatment plans.
  • Provided clients with recommendations to community resources.
  • Devised and enhanced treatment strategies to promote continued progress.

CNA Supervisor

Care Center Of Laurel
Laurel, MS
05.1990 - 12.1998
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Collaborated with store manager to maintain daily operations.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Organized and facilit[Numbe
  • Department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications
  • Organized and facilitated [Number] department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications

CNA

Care Center Of Laurel
Laurel, MS
05.1989 - 05.1990
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Assisted coworkers in switch from basic training skills and completed subsequent training sessions in 21 days.
  • Checked supply availability and laid out instruments for critical patient rooms.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained best-in-class standards for individualized care in 120-bed unit by continuously checking in with patients and families and quickly providing care.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Education

No Degree - Basic Skills

RH Watkins
Laurel,ms

Associate of Science - Social Worker

Jones Junior College
Ellisville Ms
11.2016

Associate of Arts - Business Administration

Jones Jr College
Ellisville, MS
05.2002

GED -

Southern Planning Development
Laurel Ms
05.1991

Skills

  • Customer Service
  • Time Management
  • Deductible Expense Identification
  • Intuit QuickBooks
  • Detail-Oriented
  • Atypical Return Processing
  • Client Tax Services
  • Tax Form Completion
  • Client Records Review
  • Client Invoicing
  • Data Entry
  • Tax Law Review
  • Microsoft Office

Certification

  • CHHA - Certified Home Health Aide

Timeline

Tax Preparer Specialist

Friendly Tax Services
01.2022 - Current

Administrative Assistant

Tender Touch Adult Daycare
01.2015 - 11.2020

Administrative Assistant

Cottonwood Manor
03.2005 - 01.2022

Mental Health Worker

Magnolia Manor Nursing Home
06.1994 - 09.2013

CNA Supervisor

Care Center Of Laurel
05.1990 - 12.1998

CNA

Care Center Of Laurel
05.1989 - 05.1990

No Degree - Basic Skills

RH Watkins

Associate of Science - Social Worker

Jones Junior College

Associate of Arts - Business Administration

Jones Jr College

GED -

Southern Planning Development

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Rachelle Cooleytax preparer / nurse/ office administration