Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachelle Dhaiti

Fort Myes,Florida

Summary

Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

11
11
years of professional experience

Work History

Direct Support Professional

ResCare, RHA and CBC Suncoast New Options
Bonita Springs, FL
01.2013 - Current
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in learning and developing new skills.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Provided guidance and support to ensure safety of individuals served.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Used approved crisis intervention techniques in emergency situations.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted individuals in development of social skills to become integrated in community.
  • Transported clients to doctor's appointments and errands.
  • Facilitated social interactions between participants and their peers in the community.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Assisted in planning and implementing recreational activities for participants.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Assisted clients with maintaining good personal hygiene.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Maintained detailed records of services performed on clients.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.

Program Manager

CBC Suncoast new Options
Bonita Springs, FL
09.2022 - 01.2024
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Oversaw program compliance with requirements, schedule and budget.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Implemented plans designed for individual's specific needs.
  • Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
  • Conducted regular staff meetings to discuss safety protocols and quality assurance initiatives.
  • Oversaw all administrative functions associated with the daily operation of the healthcare facility.
  • Coordinated with clinical personnel to ensure appropriate staffing levels for each department.
  • Ensured compliance with federal, state, and local regulations related to healthcare operations.
  • Monitored budgeting activities, including payroll, supplies, and equipment costs.
  • Maintained a safe environment by enforcing infection control standards throughout the facility.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Recruited, hired and trained new medical and facility staff.
  • Maintained communication and transparency with governing boards, department heads and medical staff.

Education

Psychology

Hodges University
Naples, FL
06-2015

Skills

  • Appointment Scheduling
  • Behavioral Management
  • Transportation
  • Direct Patient Care
  • Patient Management
  • Care Delivery
  • Indirect Patient Care
  • Progress Documentation
  • Client Documentation
  • ADL Support
  • Safety Monitoring
  • Chronic Disease Management
  • Quality Program Protocols
  • Client Support
  • Social Skills Development
  • Nutrition
  • First Aid and Safety
  • Disability Awareness
  • Goal Setting
  • Patient Care
  • Compassionate Client Care
  • Knowledge of State Regulations
  • Clinical Quality Program Standards
  • Adaptive Equipment Use
  • Patient Assessments
  • Personal Care Assistance
  • Medical Records Management
  • Healthcare
  • Client Safety and First Aid
  • Compassionate Caregiving
  • First-Aid and CPR
  • Community Activities
  • Recreational Activities
  • Medication Administration

Languages

English
Professional
French
Limited
creole
Limited
Spanish
Elementary

Timeline

Program Manager

CBC Suncoast new Options
09.2022 - 01.2024

Direct Support Professional

ResCare, RHA and CBC Suncoast New Options
01.2013 - Current

Psychology

Hodges University

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Rachelle Dhaiti