Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rachelle Dickes

Phoenix,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

24
24
years of professional experience

Work History

Customer Service Specialist

American Family Insurance
03.2021 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

President

Rattler Football Booster
08.2018 - Current
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Accomplished multiple tasks within established timeframes.
  • Gathered and organized materials to support operations.
  • Arranged events by overseeing logistics, budgets, venue selection and activity planning.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.

Coordinator

TJX Companies
08.2011 - 03.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Attained expert level of product knowledge, becoming go-to person for major sales.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Manager

Data Assist LLC
07.2006 - 07.2010
  • Coordinate schedules, arrange and facilitate meetings and appointments.
  • Maintained appropriate files related to correspondence and documents and other records management.
  • Handled multifaceted clerical tasks such as data entry, filing and billing
  • Utilized Microsoft Excel to create monthly P&L's, budget forecasts and daily sales record for 5 LLC's

Manager

Desert Island Restaurants
11.1999 - 05.2002
  • Responsible for over 60 Front of House employees and associated staffing, scheduling, and training
  • Accountable for closing the restaurant 5 nights a week. Duties included: cash handling, end of day paperwork, sales logging, controlling labor, securing establishment
  • Developed loyal, repeat clientele through table visits, building of personalized service
  • Implemented and organized employee recognition and reward program
  • Improved and maintained the high level of service for which Roy's is nationally renowned
  • Restructured, reorganized and maintained all employee files
  • Responsible for all Sable Point of Sales Systems operations, repairs, maintenance and vendotr relations

Education

No Degree - Computer And Information Sciences

University of Phoenix
Tempe, AZ

Associate of Arts -

Northern Arizona University
Flagstaff, AZ
05.1996

Skills

  • Office Management
  • Spreadsheets/Reports
  • Front Desk Reception
  • Records Management
  • Event Management
  • Executive Support
  • Database Administration
  • Calendering
  • Travel Coordination

Additional Information

I am self-motivated, dependable and energetic. Being extremely organized and committed to an unwavering work ethic helps drive my success. I work well, if not better, under pressure with an ability to prioritize multiple dead-lined tasks while always maintaining a positive and professional manner. I have the ability to communicate with all types of people. As a team member I will be able to identify company needs, assess problems, propose, and execute solutions.

Timeline

Customer Service Specialist

American Family Insurance
03.2021 - Current

President

Rattler Football Booster
08.2018 - Current

Coordinator

TJX Companies
08.2011 - 03.2020

Manager

Data Assist LLC
07.2006 - 07.2010

Manager

Desert Island Restaurants
11.1999 - 05.2002

No Degree - Computer And Information Sciences

University of Phoenix

Associate of Arts -

Northern Arizona University

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Rachelle Dickes