Rachelle Dillard
Olathe
Summary
Dedicated professional with a strong background in behavior intervention and healthcare administration. Expertise in intervention planning and multidisciplinary collaboration, contributing to effective client progress and positive behavioral outcomes.
Overview
14
14
years of professional experience
Work History
Behavior Interventionist
KVC Kansas
12.2025 - Current
- Implemented behavior intervention plans to support client development and emotional regulation.
- Collaborated with multidisciplinary teams to evaluate client progress and adjust strategies accordingly.
- Documented behavioral incidents and interventions in compliance with agency protocols and standards.
- Assisted clients in developing social skills through structured activities and positive reinforcement techniques.
Unit Clerk
KVC Behavioral Healthcare
03.2025 - 12.2025
- Managed patient scheduling and coordinated appointments for clinical staff.
- Maintained accurate patient records using electronic health record systems.
- Assisted in processing admissions and discharges efficiently.
- Communicated effectively with healthcare team to ensure continuity of care.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
Behavior Technician
KVC Behavioral Healthcare
12.2024 - 03.2025
- Implemented behavior intervention plans to support client development and progress tracking.
- Collaborated with interdisciplinary teams to evaluate client needs and adjust treatment strategies.
- Assisted in data collection and documentation of behavioral observations for client assessments.
- Developed rapport with clients to enhance engagement in therapeutic activities and sessions.
Healthcare Administrator
OptumRx
01.2012 - 08.2021
- Led initiatives to enhance healthcare operations and improve patient outcomes.
- Implemented process improvements to streamline administrative workflows across departments.
- Developed training programs for staff to ensure compliance with healthcare regulations.
- Collaborated with cross-functional teams to optimize resource allocation and service delivery.
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Coordinated with other healthcare providers concerning treatment plans for patients.
Pharmacy Technician
OptumRX Specialty Pharmacy
08.2011 - 01.2012
- Processed and dispensed medications accurately in compliance with regulatory standards.
- Conducted medication therapy management reviews to ensure optimal patient care outcomes.
- Maintained inventory levels, performed stock management, and ordered supplies as needed.
- Assisted pharmacists in preparing and verifying prescriptions for specialty medications.
Education
CHW Certification - Social Sciences
Metropolitan Community College
Kansas City, Missouri, MO10-2025
Trauma/Victim Advocate Certification - Criminology
Kansas State University
Manhattan, KS07-2021
Skills
- Problem-solving skills
- Applied behavior analysis
- Crisis intervention strategies
- Intervention planning
Timeline
Behavior Interventionist
KVC Kansas
12.2025 - Current
Unit Clerk
KVC Behavioral Healthcare
03.2025 - 12.2025
Behavior Technician
KVC Behavioral Healthcare
12.2024 - 03.2025
Healthcare Administrator
OptumRx
01.2012 - 08.2021
Pharmacy Technician
OptumRX Specialty Pharmacy
08.2011 - 01.2012
CHW Certification - Social Sciences
Metropolitan Community College
Trauma/Victim Advocate Certification - Criminology
Kansas State University