Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Dixon

MARTINSVILLE,OH

Summary

Energetic customer service professional bringing solid background in diverse environments and exceptional attention to detail. Preserve and boost company revenue with strong sales skills and careful investigations of complaints. Manage calls effectively to maximize productivity. Results-driven Professional specializing in helping diverse organizations set up and maintain compliant, successful HR systems. Manage routine and complex problems effectively with top-notch leadership and analytical abilities. Offer expertise in everything from benefits administration to contract negotiation and succession planning. Expert Admin bringing proven expertise in customer service based environments. Successful leader and manager equipped with skills to handle high-level responsibilities.

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Billing Adjustments- Back Line

Macy's
10.2024 - Current
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Handled account payments and provided information regarding outstanding balances.
  • Maintained accurate records of customer payments.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.
  • Audited and corrected billing and posting documents for accuracy.
  • Responded to customer concerns and questions on daily basis.
  • Utilized various software programs to process customer payments.

Chat Agent

MCCS
01.2019 - 09.2024
  • Resolved issues based on thorough investigations of concerns
  • Met inbound customer needs while maintaining strict performance targets
  • Completed inquiries and followed up with customers to share findings and offer solutions
  • Avoided revenue losses with diligent attention to customers' needs and complaints
  • Identified causes of product malfunctions and credited affected customers
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
  • Updated records with all interactions and customers transactions
  • Sold products to customers during routine service calls using strong cross-selling abilities
  • Referred unresolved customer grievances to designated departments for further investigation
  • Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
  • Developed solid relationships with staff, customers, and vendors
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Updated office files daily and kept records organized
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Sales Focused, maintained top sales 2020-2021 in respective team.

Digital Customer Service Escalations- LEAD LINE

Macy's
05.2021 - 09.2021
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Implemented and developed customer service training processes.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and backed up other customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.

Front Desk Secretary

The Allen Company
01.2017 - 01.2019
  • Organized and updated file systems, keeping records easily retrievable
  • Managed all incoming and outgoing mail, packages, and faxes
  • Coordinated successful conferences, meetings and special events, including catering and equipment setup
  • Tracked finances, projects and schedules with diverse computer programs
  • Promoted productivity by handling all administrative tasks, including schedules and correspondence
  • Maintained accurate, compliant accounts, inputting new transactions each day
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Troubleshot problems and developed successful solutions
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Maintained full compliance with legal, health, and safety regulations
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Developed solid relationships with staff, customers, and vendors
  • Updated office files daily and kept records organized

Administrative Assistant

Internash Global
01.2016 - 01.2017
  • Oversaw accurate accounts payable and receivable actions by distributing invoices, updating accounts, and issuing payments
  • Handled communications between staff and customers, including producing error-free correspondence and routing all mail
  • Organized domestic and international travel, including ground transportation, flights, and accommodations
  • Promoted productivity by handling all administrative tasks, including schedules and correspondence
  • Arranged letter and parcel deliveries in collaboration with courier services
  • Managed all incoming and outgoing mail, packages, and faxes
  • Assisted with client meetings by securing reservations at restaurants, clubs, and other venues
  • Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping
  • Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
  • Coordinated successful conferences, meetings and special events, including catering and equipment setup
  • Organized and updated file systems, keeping records easily retrievable
  • Tracked finances, projects and schedules with diverse computer programs
  • Maintained accurate, compliant accounts, inputting new transactions each day
  • Met legal requirements by correctly completing important forms

Telemarketing Executive

RDI
01.2013 - 01.2015
  • Managed prospect relationships by determining timing and motivation, nurturing relationships, and redirecting concerns
  • Maintained detailed records of interactions for future follow-up on denials
  • Overcame customers' objections with use of skilled persuasion techniques, product knowledge, and pre-written scripts
  • Closed 99% of outbound cold calls selling free consultations
  • Offered prospects quick response times to inquiries submitted via online chat system and email
  • Met targets by following clearly defined conversion management best practices
  • Pursued customers through extent of available options with tenacious dedication to closing sales
  • Handled inbound and warm calls with Intelligent prospects and expertly promoted company products
  • Persuaded potential customers to engage in Free consultation with prepared sales talks
  • Managed productive calls by maintaining control and using scripts to overcome objections
  • Answered warm inbound calls from potential customers answering advertising solicitations
  • Moved customers swiftly through sales process by scheduling appointments for presentations and personal meetings
  • Improved sales strategies based on data from client and market surveys
  • Opened and updated customer accounts with personal information, payment methods and order details
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals

Education

High School Diploma -

Wilmington High School
Wilmington, OH
05-2013

Skills

  • Complaint investigation
  • Complaint resolution
  • Task prioritization
  • Written communication
  • Word processing
  • Spreadsheet tracking
  • Department organization
  • Project management
  • Team development
  • Exceeding and making new goals
  • Drive to Learn and Grow
  • Strive to succeed
  • Sales and marketing strategies
  • Billing adjustments
  • Proficiency with CITI DESKTOPS, FIRST DISPUTES, FDR, OLYMPUS
  • Billing research
  • Billing dispute resolution
  • Price adjustments
  • Salesforce proficiency
  • Statement processing
  • Business operations support
  • Conflict resolution
  • Verbal and written communication
  • Decision-making
  • Data entry proficiency
  • Analytical thinking
  • Attention to detail
  • Customer service
  • Multitasking and organization
  • Claims processing
  • Research and due diligence
  • Dispute resolution

Timeline

Billing Adjustments- Back Line

Macy's
10.2024 - Current

Digital Customer Service Escalations- LEAD LINE

Macy's
05.2021 - 09.2021

Chat Agent

MCCS
01.2019 - 09.2024

Front Desk Secretary

The Allen Company
01.2017 - 01.2019

Administrative Assistant

Internash Global
01.2016 - 01.2017

Telemarketing Executive

RDI
01.2013 - 01.2015

High School Diploma -

Wilmington High School
Rachelle Dixon