Summary
Overview
Work History
Education
Skills
Certification
References
Section name
Languages
Timeline
Generic

Rachelle Duchatelier

Pembroke Pines,FL

Summary

To obtain a challenging position where my personality, knowledge, experience and acquired skills will be effectively utilized and benefits the company and enables me to grow professionally. Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Flight Attendant

American Airlines
04.2023 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Used excellent customer service skills in addressing passengers' needs.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Responded to passenger emergencies to provide first aid.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Offered personalized assistance to children, elderly and passengers with special needs.

Manager Global Procurement

Allergan Pharmaceuticals
09.2014 - 07.2020
  • Carried out Managerial responsibilities in accordance with the Organization's policies, procedures, and state, federal and local laws
  • Communicates with suppliers on price, quality, delivery dates and methods of shipment
  • Processed returned of rejected or discrepant items
  • Followed up on critical parts, API's, etc
  • And expedite delinquent orders of urgent goods
  • Negotiated contracts when necessary
  • Worked along with procurement Director for annual procurement “site budget” and for setting up site procurement standards
  • Conducted performance evaluation for subordinate employees
  • Applied effective implementation of employee disciplinary action program
  • Responsible for purchasing area hiring, training, problem resolution and work delegation
  • Maintained a positive, professional relations with suppliers
  • Ensured orders were processed through approved suppliers in compliance with SOP's and specifications
  • Responsible for Monthly KPI's on the service center
  • Interfaced with accounting department regarding prices variations, and reasons for variations
  • Worked closely with buyers to coordinate and provide the best quality and service of purchased products, supplies and materials for the company.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Improved safety procedures to create safe working conditions for workers.

MRO Buyer

Actavis Pharmaceuticals Manufacturing
01.2003 - 09.2014
  • Purchased all indirect materials to support all of Actavis Florida locations
  • Supported global procurement with project and implementations of national and global agreements at the site level
  • Negotiate pricing and agreements, for site Capex projects as well as miscellaneous purchases
  • Maintained supplier relationships by conducting Business Reviews for the site
  • Ensure our supplier provide in house training for our employees to keep inform with the latest technologies
  • Conduct meetings with suppliers to maintain the highest level of customer service to our internal stakeholders
  • Managed over 5,000 items in Centrals Stores for equipment's spare parts for manufacturing and facilities needs
  • Supported the different departments, R&D, AR and Manufacturing Labs, packaging, Engineering with the day to day purchasing activities
  • Supported accounts payable with invoicing issues as well as the warehouse with receiving issues, damaged products, RMA's
  • Supported site uniform program, shredding program vending machine, janitorial program
  • Ensured internal costumers followed Corporate Purchasing Policies
  • Worked with Direct Purchases for API and Excipients Impurities and reference standards
  • Also provided assistance with Bio Studies for Clinical Trials.
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Researched and identified new suppliers and vendors.
  • Evaluated product quality and vendor performance to maintain quality standards.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Cultivated relationships with wholesalers and distributors to increase inventory availability.
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Negotiated contracts with vendors for cost-effective purchasing terms.
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Developed and managed budgets for purchasing and projected purchasing needs.
  • Studied and monitored market trends to identify potential suppliers.
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Devised and implemented policies and procedures for purchasing and inventory control.

Receptionist

Clifford Chance US LLP
12.2001 - 10.2003
  • Maintained file in Clifford Chance US LLP data base sending memos and correspondence to employees and customers, arranging conference calls for attorneys and their clients
  • Provided a professional level of customer service to clients, making sure their calls are answered in an appropriate and timely manner using multiple phone lines
  • Assisted clients with request or questions related to the Law Firm using the Clifford Chance US LLP data base
  • Meet and greet visitors to the Law Firm, scheduling secretaries to escort clients to attorney's office.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Supervisor

Micheline De Paris Salon
07.1993 - 01.2003
  • Style Costumers and recommended Salon Products
  • Process Salon Budget for employees and vendors
  • Lead, managed and facilitate all hair styling products
  • Provide Leadership and guidance to staff of six people
  • Replenished buys to maintain requested inventory product for the store salon.

Costumer Service Agent

Virgin Atlantic Airways
01.1998 - 01.2001
  • Provided Business Services and travel arrangements to Virgin Atlantic premium upper-class passengers and frequent flying club members
  • Worked alongside Virgin Atlantic Club House management to ensure overall financial and operational requirements of Virgin Atlantic club house are met
  • Provided assistance too elderly, celebrities, VIP Passengers, Government Officials and Dignitaries at departure and arrival.

Supervisor

Swiss Port
08.1995 - 01.1998
  • Supervised Customer Service Operations for several contract carriers
  • Maintained communication with managers and operational departments to ensure an efficient, safe and timely departure of all flights during tour.

Education

Business Administration

Taylor Business Institute
New York, NY

Skills

  • Fluent in French and Creole
  • Excellent grammar, writing, organizational
  • Interpersonal skills
  • Customer Service
  • Regulatory Compliance
  • Public Speaking
  • Training and Coaching
  • Issue Resolution
  • Strong work ethic
  • Decision-making abilities
  • Computer literacy
  • Attention to detail
  • Time management
  • Problem-solving abilities
  • Negotiation Tactics
  • Workload Management

Certification

  • ISM - Best Practice in Procurement
  • ISM – Commodity Team, Leveraging Value Across the Entire Organization
  • Karras – Effective Negotiating

References

Available Upon Request

Section name

Fluent Speaker and writer

Languages

French
Native or Bilingual

Timeline

Flight Attendant

American Airlines
04.2023 - Current

Manager Global Procurement

Allergan Pharmaceuticals
09.2014 - 07.2020

MRO Buyer

Actavis Pharmaceuticals Manufacturing
01.2003 - 09.2014

Receptionist

Clifford Chance US LLP
12.2001 - 10.2003

Costumer Service Agent

Virgin Atlantic Airways
01.1998 - 01.2001

Supervisor

Swiss Port
08.1995 - 01.1998

Supervisor

Micheline De Paris Salon
07.1993 - 01.2003

Business Administration

Taylor Business Institute

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Rachelle Duchatelier