Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachelle Duran

Las Vegas

Summary

Dynamic professional with extensive experience in customer service and team leadership, honed at Tlc Heating and Cooling. Proven ability to enhance staff performance and optimize operations. Skilled in problem-solving and decision-making, with a strong focus on customer satisfaction. Adept at multitasking and maintaining professionalism in fast-paced environments.

Overview

2018
2018
years of professional experience

Work History

Asst Manager

Tlc Heating and Cooling
  • Assisted in managing daily operations to ensure efficient workflow and service delivery.
  • Supported team training initiatives, enhancing staff performance and customer service standards.
  • Coordinated scheduling of maintenance appointments, optimizing technician availability and client satisfaction.
  • Implemented inventory management practices, improving stock accuracy and reducing delays in service execution.

Warehouse Linen

Brady Lenin
05.2017 - 06.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Lead Person

Sands Convention Center
01.2008 - 03.2017

I was leading a team of 15 employed of janitorial work for setting up convention for Las Vegas convention made sure that the boys were done the way they were done and the bathrooms were done the way they're done make sure to all trash was taking out and dispense

Head Cashier

Sears Roebuck
02.2004 - 04.2006

I started as a merchandise clerk then I moved to a head clerk helping out with cashiers and making sure that customer service was done in proper order checked on merchandise that customers were looking for work morning or closing shift we need it make sure that all cash centers have money in the registers and took care of orders that were made by customers

Dispatcher Clerk

Monte Carlo Hotel & Casino
02.1999 - 04.2002

I worked the graveyard engineering dispatcher to dispatch all engineering calls than I need it in the hotel for front desk housekeeping, restaurants, food court casino floor emergencies like fires and floods I made sure that all engineers had their keys and the radios ready that worked the grave shift and make sure they were all collected along with all jobs they did and make sure they were input it into the computer by the end of my shift

Cashier

San Francisco Music Box
12.1998 - 01.2000

This was a seasonal store that was done seasonal only the San Francisco music box was the main office in San Francisco itself I opened and closed the store and I also helped set it up and tear it down at the end of the season I did a lot of cashiering unpacking receiving orders shipping out orders and making sure that customer service was done the right way I was had cashier in the store also I left because I had a better offer was sears

Cashier Floor Supervisor

Santa Fe Hotel
12.1998 - 02.1999

I assisted in cashiering for the bowling alley at Santa Fe hotel and casino I work three shifts day swing and grave I made sure that all leagues were scheduled and doing what they need to do I scheduled parties for children and families I took in payments for just bowling itself I made sure that everybody had what they needed my customer service was very much appreciated I left because Santa Fe hotel and casino turn into Santa Fe stations and I had a better offer at the Monte Carlo casino

Cashier

Luxor Boutique
10.1998 - 01.1999

I worked as a cashier in the Luxor boutique and that looks of resorts I work swing shift I closed the boutique with others I was a cashier I worked in several little stores that they had in the in the Luxor I love because I was struggling and working two jobs at the time

Education

Basic Classes in Business Classes

Santa Ana Valley High School
Santa Ana, CA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Problem-solving
  • Team motivation
  • Retail operations
  • Customer service and satisfaction
  • Teamwork and collaboration
  • Computer skills
  • Problem resolution
  • Multitasking
  • Active listening
  • Professional and courteous

Languages

English
Limited Working
Spanish
Limited Working

Timeline

Warehouse Linen

Brady Lenin
05.2017 - 06.2017

Lead Person

Sands Convention Center
01.2008 - 03.2017

Head Cashier

Sears Roebuck
02.2004 - 04.2006

Dispatcher Clerk

Monte Carlo Hotel & Casino
02.1999 - 04.2002

Cashier

San Francisco Music Box
12.1998 - 01.2000

Cashier Floor Supervisor

Santa Fe Hotel
12.1998 - 02.1999

Cashier

Luxor Boutique
10.1998 - 01.1999

Asst Manager

Tlc Heating and Cooling

Basic Classes in Business Classes

Santa Ana Valley High School
Rachelle Duran