Rachelle Eddins
Summary
Driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level and/or management position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Sales Manager
HealthInsurance.com
05.2021 - 09.2023
- Managing 8 teams of up to 25 agents
- Creating and implementing processes
- Attending Weekly Operation Meetings
- Meeting sales goals and quotas per quarter
- Working in a fast pace environment
- Remaining in compliance based on Medicare rules and regulations
- Motivating and encouraging agents to perform on a day to day basis
- Team player and ready to assist and create systems for agents to be successful
- Multi-tasking, and keeping good time Management
- Providing coaching and support to supervisors and agents
Sales supervisor
Togetherhealth, Port
05.2021 - 09.2023
- Managing a team of up to 20 agents
- Providing support and coaching around sales and Medicare knowledge
- Setting and meeting sales goals on a team and company level
- Working in a fact pace environment
- Multi tasking job duties and meeting company standards for day to day operations
- Motivating and encouraging agents to perform on a day to day basis
- Team player and ready to assist and create systems for agents to be successful
Sales Rep
AT&T
12.2020 - 04.2021
- Assist customers with accounts, sell new products and services
- Upgrade existing equipment
- Answer all customers concerns
- Remain professional and provide great customer service
Customer Service Supervisor
Ivox Solutions
02.2019 - 11.2020
- Providing technical support to customers
- Providing great customer services and answering billing questions for customers
- Meeting performance levels
- Working in a fast paced environment and multi-tasking other duties
- Great time management within calls and adhering to daily schedules.
Sales Supervisor
Ivox Solutions
02.2019 - 11.2020
- Supervise a team of agents that are up selling products
- Ensuring all team members are making sales with integrity
- Performed onsite, in-store retail sales
- Responsible for Digital and Energy products
- Built personal relationships with team members
- Tracked sales and other KPIs
- Handled and followed up on escalations
Resource specialist
Hearth INC, Ruggles Assisted Living
01.2018 - 09.2019
- Input all appointments for residents in access system
- Booked transportation for all medical and non medical appointments
- Weekly Dietary plans
- Weekly ordering of office and kitchen supplies
- Participated in activity planning for residents
- Weekly scheduling of staff hours
- Completing all check request from food vendors
- Update all resident files in ETO systems
- Communicating with different Health Insurance and Doctors offices regarding PT1 forms that need to be renewed or modified
- Report to clinicians and nurses as a team.
Program Coordinator, Intervention Coordinator
Smart From The Start INC, Thom Boston Metro Early Intervention
02.2009 - 01.2018
- Facilitating playgroups, parent workshops, parenting programs for mandated and non-mandated participants, smart baby/home visits, baby swim, and prenatal groups
- Conducted substance abuse Parenting Programs, Early Intervention play to learn groups, library story hours, and mother/girl talk groups
- Seeking resources in the community that would benefit and or referring families to services that will meet their needs
- Hosting partnership breakfast meetings where different agencies can sit together to exchange updates, new programs, and referrals
- Involvement in some case management to families who are in crisis, dealing with substance abuse, homelessness, and the Department of Children and Families
- Facilitated activities for Address the Stress Camp
- Worked in urban inner city Neighborhoods of Boston
- Early, Explaining the functions of Early Intervention to families
- Scheduling first initial screenings for children that may qualify for Early Intervention services
- Assisting EI staff with Denver tool in screening the child(ren)
- Recording notes for case file
- Conducting Early Intervention play to learn groups for children that screen into EI
- E.I
- Certified through the Department of Public Health
Customer Service Rep
MFS-Massachusetts Financial Services
11.2008 - 04.2009
- Helped customers to redeem, transfer, and exchange funds within their accounts
- Provided customers with balance and performance figures of funds
- Updated customer's files with addresses, and phone numbers
Mental Health Advocate
Pyramid Builders
09.2008 - 04.2009
- Stabilizing clients with educational opportunities, health care, and housing
- Help with acquiring financial independence
- Family advocating within schools, courts, and public assistance
- Worked in Urban inner city neighborhoods
KINDERGARTEN TEACHER
Bright Horizons, Horizons Family Solutions
05.2006 - 06.2007
- Prepared, planned, and scheduled lesson plans for students
- Coordinated the daily class activities that were age appropriate
- Interacted with children to monitor their progress
- Held Parent/Teacher Conferences to discuss child development on a monthly basis
- Accompanied the children to field trips and other activities held outside of the Center.
INTERN
COUNSELOR, Dearborn Middle School
05.2005 - 05.2006
- Provided academic assistance and mentorship to a group of five children ages 12-16
- Performed group counseling/therapy sessions on a weekly basis
- Helped foster positive skills that helped children with behavioral and attendance issues
- Participated and held open communication forums with parents and guardians as needed.
Education
Bachelor Of Arts - Psychology, Clinical work with children
PINE MANOR COLLEGE
2006
Skills
- Additional Information-SKILLS
- PowerPoint
- Fluent, and Understand Haitian Creole
- Using Early Intervention Assessment Tools
- Excel
- Microsoft Word
- SPSS Systems
- Coaching and Mentoring
- Goals and Performance
- Time Management
- Team Oversight
- Sales Territory Growth
- Sales Process
- Product and Service Management
- Sales Expertise
- Product Knowledge
- Sales Strategy Development
- Consultative Selling
- Digital Sales
- Analytical Problem Solver
- Recruiting and Hiring
- Salesforce Software
Timeline
Sales Manager
HealthInsurance.com
05.2021 - 09.2023
Sales supervisor
Togetherhealth, Port
05.2021 - 09.2023
Sales Rep
AT&T
12.2020 - 04.2021
Customer Service Supervisor
Ivox Solutions
02.2019 - 11.2020
Sales Supervisor
Ivox Solutions
02.2019 - 11.2020
Resource specialist
Hearth INC, Ruggles Assisted Living
01.2018 - 09.2019
Program Coordinator, Intervention Coordinator
Smart From The Start INC, Thom Boston Metro Early Intervention
02.2009 - 01.2018
Customer Service Rep
MFS-Massachusetts Financial Services
11.2008 - 04.2009
Mental Health Advocate
Pyramid Builders
09.2008 - 04.2009
KINDERGARTEN TEACHER
Bright Horizons, Horizons Family Solutions
05.2006 - 06.2007
INTERN
COUNSELOR, Dearborn Middle School
05.2005 - 05.2006
Bachelor Of Arts - Psychology, Clinical work with children
PINE MANOR COLLEGE
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