Rachelle El Ajoury
Doha
Summary
Dynamic Account Executive with proven success at International Printing W.L.L, adept at leveraging CRM software and exceptional communication skills to drive sales growth. Recognized for fostering strong client relationships and achieving sales targets, while effectively managing time and adapting to fast-paced environments. Committed to delivering outstanding customer service and team collaboration.
Overview
14
14
years of professional experience
Work History
Account Executive
International Printing W.L.L
Doha
09.2024 - Current
- Generated weekly reports on sales performance against targets for upper management review.
- Maintained up-to-date knowledge of industry trends and developments.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Maintained accurate records of all sales activities using CRM software systems.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Replenished and arranged items to maintain appearance.
- Greeted and assisted customers to foster positive experiences.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Supervisor
St Regis Marsa Arabia Hotel
Doha
11.2022 - 09.2024
- Assist the Restaurant Manager in controlling and analyzing on an ongoing basis
- Plan, organize, execute, control the functions of the operation
- Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures
- Prepare shift briefings to communicate activities, short take training, and any problems or special information to the next shift
- Focus on sales; working to achieve sales targets and a high level of repeat customer revenues
- Ensure that guests receive quality service by providing work direction for restaurant staff
- Utilize supervisory skills, effective communication, and motivation to maximize employee productivity and satisfaction
- Conduct ongoing orientations to employees, performance appraisals, coaching and counseling with the assistance of the Restaurant Manager to maintain appropriate productivity
- Ensure that the highest standards of personal hygiene, uniform, appearance and body language is maintained by all employees in the department
- Work closely with employees to keep service up to standards, gives feedback, take corrective action, and support positive teamwork
- Act as Restaurant Manager during the absence of the latter (includes undertaking all his responsibilities during the shift)
- Conduct administrative work such as: incident report, checklists, section division
- Attend meetings and training required by the Restaurant Manager (on and off duty sessions)
Assistant Manager
Paname, Saifi Village
Lebanon
05.2022 - 11.2022
- Assist the Restaurant Manager in controlling and analyzing on an ongoing basis
- Plan, organize, execute, control the functions of the operation
- Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures
- Prepare shift briefings to communicate activities, short take training, and any problems or special information to the next shift
- Focus on sales; working to achieve sales targets and a high level of repeat customer revenues
- Ensure that guests receive quality service by providing work direction for restaurant staff
- Utilize supervisory skills, effective communication, and motivation to maximize employee productivity and satisfaction
- Conduct ongoing orientations to employees, performance appraisals, coaching and counseling with the assistance of the Restaurant Manager to maintain appropriate productivity
- Ensure that the highest standards of personal hygiene, uniform, appearance and body language is maintained by all employees in the department
- Work closely with employees to keep service up to standards, gives feedback, take corrective action, and support positive teamwork
- Act as Restaurant Manager during the absence of the latter (includes undertaking all his responsibilities during the shift)
- Conduct administrative work such as: incident report, checklists, section division
- Attend meetings and training required by the Restaurant Manager (on and off duty sessions)
Waitress
Peck
Beirut
09.2021 - 04.2022
- Same tasks as the waitress position
Head Waitress
Arthaus Hotel
Beirut
09.2020 - 08.2021
- I held, in addition to handling a section the below tasks that are not limited to:
- Together with the Floor Manager responsible of the never-ending process of: planning, organizing, staffing, executing/actuating, controlling the functions of the operation
- Assist in the day-to-day operation and room service department
- Implement new departmental policies and procedures as determined by management
- Ensure work is completed to include, shift closings, money delivery, kitchen closing and opening
- Take reservations of people and assist the hostess in hosting people.
- Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures
- Prepare shift briefings to communicate activities, short take training, and any problems or special information to the next shift
- Follow up on all guest requests and complaints and to establish preventive actions for the future recurrence
- Build and maintain teamwork and good relationship among all staff
- Focus on sales; working to achieve sales targets and a high level of repeat customer revenues
Accountant & Administration
Zaidan Petroleum and Water
Beirut
01.2019 - 01.2020
- Prepare asset, liability, and capital account entries by compiling and analyzing account information
- Document financial transactions by entering account information
- Recommend financial actions by analyzing accounting options
- Summarize current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports
- Substantiate financial transactions by auditing documents
- Maintain accounting controls by preparing and recommending policies and procedures
- Guide accounting clerical staff by coordinating activities and answering questions
- Reconcile financial discrepancies by collecting and analyzing account information
- Secure financial information by completing database backups
- Verify, allocate, post, and reconcile transactions
- Produce error-free accounting reports and present their results
- Analyze financial information and summarize financial status
- Provide technical support and advice on management
- Review and recommend modifications to accounting systems and generally accepted accounting procedures
- Participate in financial standards setting and in forecast process
- Provide input into department's goal setting process
- Prepare financial statements and produce budget according to schedule
- Develop and document business processes and accounting policies to maintain and strengthen internal controls
- Contribute to a strong client relationship through positive interactions with client personnel
- Communicate with Manager and/or Director on work status and client issues that arise
Waitress Trainer
Roadster Diner
Beirut
01.2014 - 01.2019
- Responsible for driving a Guest Service, ensure guests have the best experience
- Respond to guest inquiries and complaints
- Actively interact with guests, welcoming and greeting them as well as escorting VIP guests
- Ensure that all Restaurant amenities are available and ready for guests’ use, for example hand gel, ketchup, oil, matches etc…
- Prepare the shifts, opening and closing duties
- Responsible for the waiters breaks and work during the shifts
- Responsible for the daily order of all needed items for the floor
- Responsible for the daily, weekly and monthly inventory of the floor
- Responsible for training the staff to ensure the guests the best experience
- Responsible for training the waiters to have the best communication skills with the guests
- Responsible for training the waiters to give the guests the Royal service
Waitress
Leila Restaurant
Beirut
01.2011 - 01.2014
- Take orders from the guests
- Ensure that the food is served as ordered and the guest is satisfied
- Handle guest complaints as much as possible
- Handle all the vouchers of the day and close the money at the end of the shift
- Remove Debris from tables and prepare them to get new guests
- Escorting guests and welcoming them with a smile
Education
BBA - Auditing
AUL (Arts, Sciences And Technology University in Lebanon)
Lebanon01.2019
High School Diploma -
Sagesse Ashrafieh
Lebanon01.2014
BT - Accounting
Sagesse Ashrafieh
01.2013
Skills
- Microsoft Office
- Communication skills
- Leadership skills
- Ability to adapt to changing working environments
- Ability to work efficiently under pressure
- Account management
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Serve customers
- Organizational skills
- Relationship building
- CRM software
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Proficient (C2)
C2
References
References available upon request.
Timeline
Account Executive
International Printing W.L.L
09.2024 - Current
Supervisor
St Regis Marsa Arabia Hotel
11.2022 - 09.2024
Assistant Manager
Paname, Saifi Village
05.2022 - 11.2022
Waitress
Peck
09.2021 - 04.2022
Head Waitress
Arthaus Hotel
09.2020 - 08.2021
Accountant & Administration
Zaidan Petroleum and Water
01.2019 - 01.2020
Waitress Trainer
Roadster Diner
01.2014 - 01.2019
Waitress
Leila Restaurant
01.2011 - 01.2014
BBA - Auditing
AUL (Arts, Sciences And Technology University in Lebanon)
High School Diploma -
Sagesse Ashrafieh
BT - Accounting
Sagesse Ashrafieh
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