Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Eyman

Woodburn,OR

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

7
7
years of professional experience

Work History

General Manager

The Gallon House
03.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

BDC Agent

Wilsonville Subaru
03.2019 - 03.2023
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Followed required scripts and guidelines for all inbound and outbound sales calls.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Recommended optimal merchandise based on customer needs and desires.
  • Monitored and responded to internet sales leads from company website and third party sites within 15 Minutes or less.
  • Utilized VIN Solutions and Windows 10 to record and track various stages of potential customer sales.
  • Managed website inventory listing with up-to-date vehicle inventory and specifications.

Bartender Shift Manager

Markum Inn
03.2017 - 03.2019
  • Supervised cleanliness of guest service areas before, during and after service.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling end shift tasks.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Collected and organized daily till totals and tips.

Education

High School Diploma -

Bartlett High School
Anchorage, AK
07.2009

Skills

  • People skills
  • Supervision
  • Organization
  • Work ethic
  • Account Management
  • Collaboration
  • Time management
  • Friendly, positive attitude
  • Microsoft Office
  • Schedule Management
  • Supply Chain Management
  • Customer Retention

Timeline

General Manager

The Gallon House
03.2023 - Current

BDC Agent

Wilsonville Subaru
03.2019 - 03.2023

Bartender Shift Manager

Markum Inn
03.2017 - 03.2019

High School Diploma -

Bartlett High School

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Rachelle Eyman