Rachelle Flatt
Spokane,WA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Dependable individual whom is competent of serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
17
17
years of professional experience
Work History
Paraeducator, Special Education
Central Valley School District
04.2021 - Current
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored student classroom and outdoors activities to promote student safety.
- Redirected students using Positive Behavior Support (PBS).
Small Business Owner/Professional Photographer
Self-employeed
09.2008 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers
Front Office Assistant
Woman Health Obstretics And Gynecology
01.2009 - 08.2009
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Assisted with record management system implementation and maintenance to streamline operations.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Followed security protocols to protect sensitive and proprietary information.
- Retrieved file information and made copies for authorized users.
Medical Records Clerk
Heart Clinics Northwest
06.2006 - 09.2007
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Input data into computer programs and filing systems.
Education
Associate of Applied Science - Photography
Spokane Falls Community College
Spokane, WA06.2005
Skills
- Ability to Adapt
- Social Development Support
- Positive Reinforcement Methods
- Navigational Skills
- Collaborative Environments
- Clear oral/written communication
- Excellent multi-tasking ability
- Scheduling
- Organizational skills
- Clerical support
Timeline
Paraeducator, Special Education
Central Valley School District
04.2021 - Current
Front Office Assistant
Woman Health Obstretics And Gynecology
01.2009 - 08.2009
Small Business Owner/Professional Photographer
Self-employeed
09.2008 - Current
Medical Records Clerk
Heart Clinics Northwest
06.2006 - 09.2007
Associate of Applied Science - Photography
Spokane Falls Community College