Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Follett

Norton Shores,MI

Summary

Dynamic and dedicated professional with experience at Meijer, excelling in customer service and cash handling. Proven ability to train and mentor teams, enhancing performance and fostering collaboration. Recognized for maintaining high standards of cleanliness and organization, while effectively resolving customer inquiries and complaints, ensuring a positive shopping experience.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

9
9
years of professional experience

Work History

Cashier

Meijer
03.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Lead Cashier

Exit 76 Corp
06.2016 - 06.2021
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
  • Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Monitored areas for security issues and safety hazards.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.

Education

GED -

Wlace
Whitehall, MI
2006

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Product restocking
  • Inventory management
  • Inventory control

Timeline

Cashier

Meijer
03.2023 - Current

Lead Cashier

Exit 76 Corp
06.2016 - 06.2021

GED -

Wlace

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