Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Holbert

Tucson,AZ

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Operations Manager

Flame Connection
01.2023 - Current
  • Supervised operations staff of 10 and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Merchandising Manager

Hensley Beverage
03.2016 - 01.2023
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Serviced accounts using prospecting, product marketing, and merchandising techniques to enhance product awareness.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Organized meetings for up to 24 staff members to discuss upcoming promotions, key strategies, and tasks.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Interacted with customers to obtain feedback and drive satisfaction.

Merchandising Manager/Lead

Golden Eagle Distributors
12.1996 - 03.2016
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Optimized store displays and appearance via strategic merchandising.
  • Organized meetings for up to 24 staff members to discuss upcoming promotions, key strategies, and tasks.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Interacted with customers to obtain feedback and drive satisfaction.

Education

High School Diploma -

Santa Rita High School
Tucson, AZ
05.1988

Skills

  • Employee relations and conflict resolution
  • Policies and procedures implementation
  • Performance monitoring
  • Health and safety compliance
  • Superb time management skills
  • Project planning and development
  • Unsurpassed work ethic
  • Cross-functional communications
  • Schedule oversight
  • Multi-site operations
  • Staff training/development
  • Project Management
  • Effective leader
  • Process Improvement

Certification

OSHA Certified

Timeline

Operations Manager

Flame Connection
01.2023 - Current

Merchandising Manager

Hensley Beverage
03.2016 - 01.2023

Merchandising Manager/Lead

Golden Eagle Distributors
12.1996 - 03.2016

OSHA Certified

High School Diploma -

Santa Rita High School
James Holbert