Rachelle Freeman
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Part Sourcing Specialist
Safelite Auto Glass
05.2021 - Current
- Researched new vendors and partners to obtain most cost-effective pricing for goods.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Managed cost reduction projects to meet budget and achieve healthier cost-base, while creating lasting competitive advantage.
- Searched for hard-to-find items and found high-quality, reliable vendors.
Customer Advocate
Safelite Auto Glass
07.2019 - 05.2021
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Responded proactively and positively to rapid change.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Administration Specialist
Reinke Eye And Laser Center
09.2010 - 07.2019
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
Assistant Manager
Aeropostale
03.2006 - 09.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
Education
High School Diploma -
Haltom High School
Haltom City, TX05.2006
Skills
- Critical Thinking
- Continuous Improvement Strategies
- Supplier Partnerships
- Planning and Sourcing
- Purchase Order Creation
- Exemplary Communication Skills
- Vendor Relationship Management
Hobbies: Painting, sculpting, and cross-stitch
Loving art is like falling in love with a never-ending story that takes you on a journey of self-discovery and enlightenment.
Timeline
Part Sourcing Specialist
Safelite Auto Glass
05.2021 - Current
Customer Advocate
Safelite Auto Glass
07.2019 - 05.2021
Office Administration Specialist
Reinke Eye And Laser Center
09.2010 - 07.2019
Assistant Manager
Aeropostale
03.2006 - 09.2010
High School Diploma -
Haltom High School