Rachelle Freeman
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Part Sourcing Specialist
Safelite Auto Glass
Fort Worth
05.2021 - Current
- Researched new vendors and partners to obtain most cost-effective pricing for goods.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Managed cost reduction projects to meet budget and achieve healthier cost-base, while creating lasting competitive advantage.
- Searched for hard-to-find items and found high-quality, reliable vendors.
Customer Advocate
Safelite Auto Glass
Burleson, TX
07.2019 - 05.2021
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Responded proactively and positively to rapid change.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Administration Specialist
Reinke Eye And Laser Center
Southlake, TX
09.2010 - 07.2019
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
Assistant Manager
Aeropostale
Hurst, TX
03.2006 - 09.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
Education
High School Diploma -
Haltom High School
Haltom City, TX05.2006
Skills
- Critical Thinking
- Continuous Improvement Strategies
- Supplier Partnerships
- Planning and Sourcing
- Purchase Order Creation
- Exemplary Communication Skills
- Vendor Relationship Management
Hobbies: Painting, sculpting, and cross-stitch
Loving art is like falling in love with a never-ending story that takes you on a journey of self-discovery and enlightenment.
Timeline
Part Sourcing Specialist
Safelite Auto Glass
05.2021 - Current
Customer Advocate
Safelite Auto Glass
07.2019 - 05.2021
Office Administration Specialist
Reinke Eye And Laser Center
09.2010 - 07.2019
Assistant Manager
Aeropostale
03.2006 - 09.2010
High School Diploma -
Haltom High School