Rachelle Gaff
Lake Orion
Summary
Experienced with managing order processing tasks to ensure accuracy and timeliness. Utilizes advanced organizational and multitasking abilities to meet deadlines. Track record of improving customer satisfaction through effective communication and problem-solving. Known for strong team collaboration and adaptability to changing demands.
Overview
18
18
years of professional experience
Work History
Order Processing Specialist
Be Fitting You Medical Supply
04.2017 - Current
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Assisted customers with product and service selections.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Served as a key liaison between customers, sales representatives, and logistics teams to ensure seamless coordination throughout the entire ordering process.
Customer Service Representative
Rotech Oxygen & Medical Equipment
09.2014 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Insurance verification and pre authorizations for medical equipment
Shift Manager
Dairy Queen
06.2007 - 09.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Business Management
Baker College
Flint, MI05-2014
General Studies
Oakland Community College
Bloomfield Hills, MI05-2014
Skills
- Teamwork orientation
- Purchase order management
- Data entry skills
- Organization skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Computer skills
Timeline
Order Processing Specialist
Be Fitting You Medical Supply
04.2017 - Current
Customer Service Representative
Rotech Oxygen & Medical Equipment
09.2014 - 04.2017
Shift Manager
Dairy Queen
06.2007 - 09.2013
Business Management
Baker College
General Studies
Oakland Community College
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