Rachelle Gauss
Ringle,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Services Manager
Compass One Healthcare
06.2023 - Current
- Implemented policies and procedures to ensure compliance with healthcare regulations, maintaining a safe environment for patients and staff.
- Improved employee morale by fostering a positive work environment that encouraged teamwork and open communication among staff members.
- Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
- Conducted regular audits of clinical operations to ensure adherence to quality standards set forth by regulatory agencies.
Associate Director of Dining Services.
Compass One Healthcare
01.2022 - 06.2023
- Give support to accounts in the region (culinary, administrative, retail, opening accounts)
- Trained and mentored new employees on industry practices and business operations.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administrative Assistant
Compass One Healthcare
01.2018 - 01.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Owner/Head Pastry Chef
RGoodies, A Little Cakery
01.2013 - 03.2020
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
Chef/Retail Team Leader
Ministry ~ Ascension Hospital
01.2011 - 01.2018
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Education
Associate of Applied Science - Culinary Arts
The Art Institutes International Minnesota
Minneapolis, MN01.2003
High School Diploma -
Sauk Centre Public Schools
Sauk Centre05.2001
Skills
- Records Management
- Project Oversight
- Performance Management
- Staff Development
- Product and service knowledge
- Recruiting and interviewing
- Employee Scheduling
- Customer Relations
- Cost Control
- Staff Supervision
Certification
- Serve Safe Certified 2021-2026
Timeline
Patient Services Manager
Compass One Healthcare
06.2023 - Current
Associate Director of Dining Services.
Compass One Healthcare
01.2022 - 06.2023
Administrative Assistant
Compass One Healthcare
01.2018 - 01.2022
Owner/Head Pastry Chef
RGoodies, A Little Cakery
01.2013 - 03.2020
Chef/Retail Team Leader
Ministry ~ Ascension Hospital
01.2011 - 01.2018
Associate of Applied Science - Culinary Arts
The Art Institutes International Minnesota
High School Diploma -
Sauk Centre Public Schools
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