Summary
Overview
Work History
Education
Skills
Timeline
Generic

RACHELLE GIONET

Honolulu,HI

Summary

Resourceful, dynamic and tenacious professional with years of experience and track record of enhancing the efficiency of workflow while maintaining cost-effectiveness. Particularly skilled in staff management, correspondence handling, office maintenance, and fostering a professional first point of contact. Excellent communicator with a proven ability to maintain positive, professional interpersonal relationships with staff, co-workers, and clients. Able to coordinate effectively with all levels of management. Proven skills in workflow enhancement, cost control, and team development - an expert in policy implementation and customer service protocols. Displayed an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals.

Overview

9
9
years of professional experience

Work History

Assistant to Captain

Self-employeed
03.2023 - Current
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the vessel.

Community Manager

Sandbox Suites
11.2018 - 10.2019
  • Manage 250+ members' accounts on Highrise (CRM) and input notes when necessary
  • Set up recurring invoices and monthly billings using QuickBooks
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Supervise onboarding and exiting process to ensure a high level of member satisfaction
  • Report to property management company and contractors in regard to cleanliness, maintenance and network issues of the building and workspace
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Evaluated property conditions and recommended improvements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.

Office Manager

Snap Logic (contract via Premier Talent Partners)
07.2017 - 09.2017
  • Coordinate document handling with other departments to ensure documents are properly formatted for filing
  • Work successfully with colleagues to ensure high quality work was delivered on time
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints
  • Coordinate logistics for move to new office building.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Office Manager/Recruiting Coordinator

Reputation.com (via Premier Staffing)
12.2016 - 06.2017
  • Manage interview logistics between candidates and hiring teams nationally for phone screens, video conferences, and on site assessments for front and backend engineers, data science and marketing candidates using Lever ATS.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Operations Manager

Summit Preparatory Charter High School (via Premier Staffing)
02.2016 - 07.2016
  • Implemented systems and processes to improve efficiency and reduce project costs and durations
  • Established and maintained a positive flow of communication
  • Entered student enrollment data, updated student info, and processed student data for exits/withdrawals
  • Maintained office equipment and ensured that copier, fax and postage meter are always in working order
  • Received, distributed, and prepared mail and shipments.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Reservations Specialist

Restaurant Gary Danko
03.2015 - 09.2015
  • Provided customers with information about availability and pricing.
  • Assisted guests with special requests or accommodations, ensuring a personalized experience for each stay.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Highly organized and able to thrive in a fast-paced, deadline-oriented environment
  • Displays and acts with initiative, integrity, and professionalism.
  • Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.

Education

High School Diploma -

Fremont High School
Sunnyvale, CA

A.S. Culinary Arts -

City College of San Francisco
San Francisco, CA
05.2011

Skills

  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Coordination: Adjusting actions in relation to others' actions
  • Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Judgment and Decision Making: Considering relative costs and benefits of potential actions to choose the most appropriate one
  • Management: Coordinating and guiding others to meet objectives and goals
  • Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action
  • Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines
  • Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport

Timeline

Assistant to Captain

Self-employeed
03.2023 - Current

Community Manager

Sandbox Suites
11.2018 - 10.2019

Office Manager

Snap Logic (contract via Premier Talent Partners)
07.2017 - 09.2017

Office Manager/Recruiting Coordinator

Reputation.com (via Premier Staffing)
12.2016 - 06.2017

Operations Manager

Summit Preparatory Charter High School (via Premier Staffing)
02.2016 - 07.2016

Reservations Specialist

Restaurant Gary Danko
03.2015 - 09.2015

High School Diploma -

Fremont High School

A.S. Culinary Arts -

City College of San Francisco

Similar Profiles

CREATE PROFILE
RACHELLE GIONET