Rachelle Gold
Occeanside
Summary
Dynamic professional with extensive experience in hospitality and client services, notably at Four Seasons. Proven track record in customer relationship management and training, enhancing guest experiences through exceptional service. Skilled in document notarization and compliance adherence, consistently delivering results and fostering strong connections with clients.
Overview
14
14
years of professional experience
Work History
Notary Public
Self Employed Notary
San Diego, California
08.2025 - Current
- Administered notarization of documents for clients in various legal matters.
- Ensured compliance with state laws and regulations regarding notarization practices.
- Maintained accurate records of notarized documents and client interactions.
- Communicated effectively with clients to clarify document requirements and processes.
Bartender
Mexico City Cuisine
04.2016 - 01.2026
- Served wine, beer, and custom cocktails to over 500 guests at large catering events.
- Memorized over 75 cocktail recipes and local beverage options for accurate recommendations.
- Maintained a clean and organized bar area through continual surface cleaning and ingredient replenishment.
- Coordinated with team to ensure safety by regulating alcohol consumption and managing conflicts.
- Uphold all local and federal COVID-19 safety protocols, including enforcing mask requirements.
- Demonstrated knowledge of hotel operations and guest services to enhance visitor experience.
- Managed guest relations by successfully resolving issues for residents and visitors.
- Set up and broke down multiple bars across various pool locations efficiently.
Bartender/ Pool Server
Four Seasons
11.2023 - 06.2024
- Greeted and set up guests at pool area to enhance overall experience.
- Created and served craft cocktails and non-alcoholic beverages tailored to guest preferences.
- Demonstrated menu knowledge by describing dishes, making suggestions, and addressing dietary restrictions.
- Maintained optimal bar inventory through proactive product requests and effective storage practices.
- Ensured proper beverage storage to uphold quality and safety standards throughout service.
- Managed bar inventory efficiently to provide diverse beverage selection for guests.
- Communicated effectively with kitchen staff to accommodate guest allergies and preferences.
- Streamlined service operations by organizing bar setup and guest greeting processes.
Server
Texas Roadhouse
05.2018 - 11.2020
- Achieved 100% scores on secret shopper and dining reports by delivering exceptional personal service.
- Cultivated strong relationships with customers, leading to increased repeat business.
- Ensured prompt service and high guest satisfaction through warm welcomes.
- Managed service for over 100 guests per shift during lunch and dinner hours in national chain restaurant.
Server
Yard House
12.2017 - 03.2020
- Delivered ongoing beer education for over 130 drafts and changing specials.
- Ensured pleasant dining experiences for all guests.
- Managed 15-20 staff members by assigning tasks to meet restaurant and customer standards.
- Trained servers during grand opening, implementing adjustments for smooth operations.
Lead Server and Trainer
333 Pacific
12.2014 - 05.2016
- Served in an upscale fine dining room and lounge.
- Formally trained new hires on company standards, procedures and improved efficiency.
- Improved staffing process by creating weekly schedules.
- Memorized profiles of over 100 domestic and foreign vodkas.
- Maintained knowledge of frequently updated menu and promotions.
Admissions Counselor
Ashford University
10.2012 - 12.2014
- Identified and qualified prospective students, boosting enrollment rate significantly.
- Scheduled and conducted interviews with prospective students to address inquiries.
- Enrolled new students and provided guidance on curriculum alignment with goals.
- Utilized database management software for efficient handling of enrollment and transcript requests.
Education
AA - Sociology
Mira Costa College
01.2012
Skills
- Document notarization
- Legal compliance
- Record management
- Client communication
- Customer relationship management
- Event coordination
- Training and development
- Attention to detail
- Time management
- Beverage knowledge
- Compliance adherence
- Customer service
- Communication skills
- Problem solving
- Relationship building
- Training and mentoring
- Team player attitude
- Hospitality service expertise
- Safe food handling procedures
- Food service
- Recipe and menu memorization
- Sales expertise
- Payment processing
- Responsible alcohol service
- Point of sale systems
- ABC standards
- Bar equipment use
- Highly reliable
- New hire training
- Identification verification
- Cleanliness and hygiene
- Professional appearance
- Courteous
- Maintaining a clean bar
- Suggestive selling
- Engaging personality
- Alcohol awareness
- Health codes compliance
- Aloha POS
- Patience and tolerance
Volunteer Experience
Teachers Assistant, South Oceanside Elementary, 01/01/09, 01/01/15, Tutor children in reading, writing, and math skills., Assisted with on-line testing, helping to raise scores exceeding state outlined standards., Interact with children, ensuring they are on task.
Timeline
Notary Public
Self Employed Notary
08.2025 - Current
Bartender/ Pool Server
Four Seasons
11.2023 - 06.2024
Server
Texas Roadhouse
05.2018 - 11.2020
Server
Yard House
12.2017 - 03.2020
Bartender
Mexico City Cuisine
04.2016 - 01.2026
Lead Server and Trainer
333 Pacific
12.2014 - 05.2016
Admissions Counselor
Ashford University
10.2012 - 12.2014
AA - Sociology
Mira Costa College