Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Websites
References
Timeline
Barista
Rachelle Hammill

Rachelle Hammill

Tampa

Summary

Dynamic Panel Relations Specialist at The Nielsen Company with a proven track record in enhancing panelist engagement and ensuring data quality. Skilled in conflict resolution and effective communication, I excel in fostering relationships and driving process improvements, contributing to a high-performance team environment. Committed to delivering exceptional service and support.

Overview

20
20
years of professional experience

Work History

Panel Relations Specialist

The Nielsen Company
Oldsmar
10.2018 - Current
  • Responsible for assuring the quality of our data while providing support for both our Panelists and Field Team.
  • Responded promptly to any queries or complaints received from existing or prospective panelists concerning the services provided by our company.
  • Maintained up-to-date records of all panel activities and updated databases accordingly.
  • Provided training sessions for new team members, both internally and externally, about how to use the online platform effectively.
  • Liaised between panelists and field teams to resolve panelists' questions and concerns.
  • Actively sought out ways to increase engagement among colleagues from Business Resource Groups, to Employee Benefits.

Research Interviewer

The Nielsen Company
Oldsmar
06.2017 - 09.2018
  • Responsible for placing outbound telephone calls to households across the United States to enlist the household's cooperation to participate in a survey.

Service Representative

Signs by Tomorrow
Matthews
06.2008 - 12.2008
  • Managed all customer service, A/R and inside sales issues.
  • Managed scheduling installations and sub-contractor installations.
  • Maintained the up-keep of the facility.

CSR/Administrative Assistant

Allied Waste Services
Concord
09.2006 - 06.2008
  • Managed commercial, residential, and industrial accounts for 13 divisions throughout the Carolinas and Virginia.
  • Processed payments and set-up new residential accounts.
  • Resolved operational, residential, and billing issues.
  • Responsible for commercial and residential retention.

Administrative & Human Resource Assistant (Temporary)

McKenney's Inc.
Charlotte
01.2005 - 01.2006
  • Conducted new hire orientation and the paperwork of new employees.
  • Managed background and reference checks.
  • Assisted with all other HR responsibilities and tasks.

Education

Diploma -

J. Sterling Morton West High School
Berwyn, IL
06-2000

Skills

  • Customer service
  • Relationship management
  • Panelist support
  • Conflict resolution
  • Problem solving
  • Team collaboration
  • Effective communication
  • Time management
  • Reporting and documentation
  • Process improvement
  • Cross-functional coordination
  • Market awareness
  • Information gathering
  • Problem-solving abilities
  • Resourcefulness
  • Organizational skills
  • Policy adherence
  • Multitasking and prioritization
  • Active listening
  • Schedule mastery
  • Receiving support
  • Self motivation
  • Document and records management
  • Call documentation
  • Product education
  • Customer relationship management (CRM)
  • Cultural sensitivity
  • High-energy attitude
  • Recordkeeping strengths
  • Needs assessment
  • Multitasking capacity
  • Communication skills
  • Service standard compliance
  • Microsoft office
  • CRM software
  • Account updates
  • Professional demeanor
  • Customer account management
  • Inbound and outbound calling
  • Teamwork skills
  • Order documentation
  • Office equipment proficiency
  • Customer relationship management
  • Computer skills
  • Inbound call answering
  • Inquiry response
  • Attention to detail
  • Call center operations
  • Call metrics
  • Administrative and office support
  • Professional telephone demeanor
  • Employee training
  • Presentation skills
  • Team building
  • Quality assurance
  • Engagement strategies
  • Onboarding coordination
  • Employee engagement
  • Motivational techniques
  • Peer coaching
  • Soft skills training
  • Clear communication
  • Resource coordination
  • Teamwork and collaboration
  • Written communication
  • Job skill building
  • Professionalism
  • Goal setting
  • Time management abilities
  • Prepare materials
  • Interpersonal skills
  • Feedback collection
  • Employee relations
  • Volunteer management
  • Dispute resolution
  • Influencing skills
  • HR background
  • Assertiveness
  • Research proficiency
  • Succession planning
  • Diversity and inclusion
  • Coaching and mentoring
  • Human resources support

Accomplishments

  • 2019 Useful Silver Award for Hartford Market winning February Sweeps for the NSI Panels
  • 2021 Few, Faster, Bolder Silver Award for Region win towards our Wildly Important Goal (WIG)
  • 2022 Inclusion Silver Award for Peer to Peer December 2021 Award
  • 2022 Courage Silver Award from Peer Recognition in March
  • 2024 Circle of Excellence Award winner for Boston Market Performance
  • 82nd Airborne 2-325 A-Co Volunteer award for volunteer efforts supporting the GRF troops deployed to Haiti in the aftermath of the 2010 earthquake

Affiliations

  • Well-read -reads for improved mental health
  • Volunteering and advocacy

References

References available upon request.

Timeline

Panel Relations Specialist

The Nielsen Company
10.2018 - Current

Research Interviewer

The Nielsen Company
06.2017 - 09.2018

Service Representative

Signs by Tomorrow
06.2008 - 12.2008

CSR/Administrative Assistant

Allied Waste Services
09.2006 - 06.2008

Administrative & Human Resource Assistant (Temporary)

McKenney's Inc.
01.2005 - 01.2006

Diploma -

J. Sterling Morton West High School

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