Rachelle Hansen

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Adhered to professional house cleaning checklist.

• Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
• Managed daily store operations to ensure optimal customer service and employee productivity.
• Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
• Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.

• Assisting residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom
• Providing companionship to residents and establishing a trusting relationship with them
• Ensuring that residents are taking their prescribed medication
• Reporting any concerns or medical issues
• Ensuring that the residents' living quarters are safe and well-organized
• Keeping records of resident activity, behavior, and moods
• Leading group activities and outings
• Performing any reasonable requests that residents ask for
• Collaborating with management and coworkers to ensure residents receive the best quality of life possible
• Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process
• Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies
• Followed nutritional plans to prepare optimal meals
• Enhanced resident well-being by providing compassionate care and support in daily activities
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
• Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy
• Addressed family concerns regarding their loved ones' welfare through open communication channels while maintaining confidentiality protocols as needed
• Participated in ongoing staff training sessions to stay up-to-date on best practices in resident care provision within the industry standards
• Offered cognitive stimulation for residents by engaging them in meaningful conversations, games, or other activities tailored to their interests

• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities

• I was a head cashier and certified trainer for new employees
• I managed all the front end cashiers, signed tasks, managed money, found solutions to cashier/customers issues when occurred
• I was also certified in special services, ordering merchandise, informing customers of services we offered, directed calls and answered questions, set up deliveries and all damaged products
• I also was certified in Lawn Garden and Paint Dept ment

• My responsibilities for the position I held at the U.S.C.G
• Exchange system was to help assist all customers with a professional yet uplifting spirit as I am the face of the company and representation
• Exceed in promoting products and sales and maintain reliability on having knowledge for every single product on the floor, to uphold all stocking of products on the floor, storing of any extra merchandise adequately, sustain a clean and safe environment, seeking proper protocol for any dissatisfaction that a customer may incur
• Carefully count and handle inventory while being able to submit accurate information into the store data base as that could accommodate to shrink, sufficiently handle the exchange of money and a register
• Clerical responsibilities such as answering the phone, making appropriate transfers, gathering all information needed and forms are all filled out and correct, taking messages and calling customers back, develop a professional relationship with every customer and greet customers that enter with a smile and warming persona