Rachelle Helmuth
Bailey,MI
Summary
Accomplished Office Administrator and former Hilltop Bakery owner, adept in office management and project management, significantly increased customer satisfaction through efficient processes and exceptional service. Leveraged time management and administrative support skills to enhance productivity and foster strong working relationships, achieving a positive and efficient work environment.
Overview
11
11
years of professional experience
Work History
Office Administrator
Countryview Furniture
07.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Owner
Hilltop Bakery
10.2013 - 11.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
High School Diploma -
Grant High School
Grant05.2004
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Office Management
- Telephone reception
- Document Scanning
- File Maintenance
- Project Management
- Computer Skills
Timeline
Office Administrator
Countryview Furniture
07.2022 - Current
Owner
Hilltop Bakery
10.2013 - 11.2021
High School Diploma -
Grant High School
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