Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Rachelle Helmuth

Bailey

Summary

Accomplished Office Administrator and former Hilltop Bakery owner, adept in office management and project management, significantly increased customer satisfaction through efficient processes and exceptional service. Leveraged time management and administrative support skills to enhance productivity and foster strong working relationships, achieving a positive, efficient work environment. Motivated professional with excellent leadership, project management and problem-solving abilities developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

Overview

12
12
years of professional experience

Work History

Office Administrator

Countryview Furniture
Fremont
07.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Owner

Hilltop Bakery
Bailey
10.2013 - 11.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Established foundational processes for business operations.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Education

High School Diploma -

Grant High School
Grant
05.2004

Skills

  • Time Management
  • Office Administration
  • Administrative Support
  • Database entry
  • Office Management
  • Telephone reception
  • Document Scanning
  • File Maintenance
  • Project Management
  • Computer Skills
  • Microsoft Office
  • Office management
  • Customer service
  • Team leadership
  • Employee training
  • Calm under pressure
  • Multitasking
  • Excellent communication

Affiliations

  • Committed for Life of Newaygo County: This is a committee that brings married couples closer. We focus on date nights for couples to bring them closer in their relationship with God and each other. We put a couple events on for couples to relax and have night to focus on their marriage without the kids. We have dinner with christian speakers or a Christian comedians for the couples to enjoy and to connect with other couples.

References

References available upon request.

Timeline

Office Administrator

Countryview Furniture
07.2022 - Current

Owner

Hilltop Bakery
10.2013 - 11.2021

High School Diploma -

Grant High School

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Rachelle Helmuth