Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Hernandez

Templeton,CA

Summary

Dynamic Dental Assistant with proven expertise at Cali Dental, recognized for enhancing patient relations and implementing effective inventory management strategies. Skilled in dental radiography and committed to delivering exceptional patient education. Demonstrated strong problem-solving abilities, contributing to improved operational efficiency and patient satisfaction.

Overview

23
23
years of professional experience

Work History

Aesthetician

Lashes by Rachelle
Templeton , CA
08.2017 - Current
  • Supervised daily operations, including shift scheduling and duty assignments.
  • Provided guidance and support to junior staff on tasks and projects.
  • Monitored employee attendance, timekeeping, and payroll records.
  • Collaborated with management to develop strategic plans for business objectives.
  • Established processes for tracking customer satisfaction levels.
  • Handled customer service inquiries and resolved complaints efficiently.
  • Developed inventory tracking systems and managed supply orders as needed.
  • Conducted performance reviews to identify areas for employee improvement.

Dental Assistant

Cali dental
San Luis Obispo, Ca
02.2024 - 05.2025
  • Ensured timely completion of tasks by managing time effectively and meeting deadlines.
  • Implemented functional solutions that resulted in significant cost savings.
  • Oversaw inventory management, guaranteeing availability of necessary materials.
  • Resolved issues efficiently, showcasing strong problem-solving abilities.
  • Presented innovative solutions that improved team performance significantly.
  • Received recognition from management for outstanding customer service delivery.
  • Maintained accurate databases with up-to-date information for operational use.
  • Performed thorough research and data analysis to support informed strategic decisions.
  • Ordered supplies necessary for daily operations of the practice.
  • Ensured compliance with infection control policies and procedures.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Took digital X-rays of teeth using radiographic equipment.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Sterilized instruments according to established guidelines and protocols.
  • Educated patients on proper oral hygiene techniques and habits.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Educated patients on treatment procedures and post-procedure home care.
  • Laid out dental instruments and equipment before procedures.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Updated patient records with new data and treatment information.
  • Exposed dental diagnostic x-rays.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Took medical and dental history and recorded vital signs of patients.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Cleaned and polished removable dentures, brackets, wires and other appliances.
  • Gave patients desensitizing agents to prepare for anesthetic administration.
  • Conducted dental cleanings and checked teeth for cracked fillings.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Established clean, sterile and welcoming environment for patients.
  • Prepared bills and completed insurance forms using system software.
  • Kept track of treatment information in patient records.

Deli Supervisor

Templeton deli market
Templeton, CA
02.2023 - 05.2024
  • Resolved conflicts between employees professionally while maintaining a positive work environment.
  • Processed customer orders accurately and quickly while providing excellent customer service.
  • Prepared sandwiches, salads, and other hot and cold items as requested by customers.
  • Maintained cleanliness of work area throughout shift.
  • Supported store promotions through effective merchandising strategies that increased visibility of featured products .
  • Tracked employee performance against established metrics such as speed of service or upselling techniques used during each shift .
  • Analyzed sales data to identify trends in product demand and adjust staffing accordingly.
  • Responded to emails promptly regarding order inquiries or any other customer concerns.
  • Scheduled staff shifts to ensure proper coverage during peak hours.
  • Facilitated daily team meetings to discuss goals and objectives for the day ahead.
  • Conducted regular inventories of food supplies to maintain accurate records of stock levels on hand .
  • Monitored inventory levels to ensure adequate supplies were available at all times.
  • Maximized profits by controlling labor costs, waste reduction, and portion control initiatives.
  • Ensured compliance with health department regulations in all areas of the deli.
  • Implemented new recipes or promotional ideas as directed by management team members.
  • Participated in job fairs or recruiting events when needed to fill open positions within the deli department .
  • Resolved customer complaints in a timely manner while maintaining composure under pressure.
  • Developed efficient systems for ordering, stocking, and rotating product.
  • Assisted customers with selecting products and answering questions about menu items.
  • Collaborated with kitchen staff to ensure quality standards were met for every item served in the deli counter.
  • Supervised and trained deli staff on customer service, food preparation, and safety protocols.
  • Evaluated current operations processes and identified opportunities for improvement .
  • Coordinated with vendors regarding delivery schedules or product availability issues .
  • Prepared and led food service training programs to teach staff various tasks.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Created effective marketing promotions to improve business.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Completed regular inventories of food and material stocks.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained goals and expectations required of trainees.
  • Distributed food to service staff for prompt delivery to customers.
  • Trained new employees to perform duties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Assisted staff by serving food and beverages or bussing tables.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Front End Supervisor

Sprouts, farmers market
San Luis Obispo, CA
02.2020 - 10.2022
  • Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Organized staff schedules to maximize efficiency while minimizing labor costs.
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Trained new employees in customer service techniques and store policies.
  • Established key performance indicators for front end personnel and monitored progress against them regularly.
  • Maintained accurate records of inventory, sales, and employees.
  • Maintained positive relationships with vendors to secure best pricing available for products sold at the front end.
  • Conducted regular performance evaluations of front end personnel.
  • Ensured adequate staffing levels during peak business hours.
  • Implemented procedures to reduce shrinkage and increase profitability of the department.
  • Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Identified opportunities for improvement within the department and developed solutions accordingly.
  • Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
  • Processed returns and exchanges according to company policies.
  • Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Counted and balanced registers.
  • Managed daily operations, client relations and IT.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Trained, managed and motivated employees to promote professional skill development.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Built lasting client relationships by organizing and planning sales events.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Researched out-of-stock items to find additional inventory in other store locations.

Orthodontist Lab Tech Assistant

Dr. Dee Vincenzo
San Luis Obispo, CA
01.2008 - 06.2012
  • Reviewed X-rays and photographs to diagnose jaw position and tooth alignment issues.
  • Analyzed cephalometric radiographs for treatment recommendations.
  • Monitored patient progress throughout orthodontic treatment plans.
  • Scheduled follow-up visits to adjust appliances as necessary.
  • Maintained detailed records of patient interactions and treatments.
  • Assisted in surgical procedures for correcting skeletal discrepancies.
  • Performed various orthodontic treatments, including braces and retainers.
  • Educated patients on oral hygiene practices related to orthodontics.

Front End Supervisor

Walmart
Arroyo Grande, CA
07.2002 - 05.2007
  • Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Organized staff schedules to maximize efficiency while minimizing labor costs.
  • Trained new employees in customer service techniques and store policies.
  • Established key performance indicators for front end personnel and monitored progress against them regularly.
  • Maintained accurate records of inventory, sales, and employees.
  • Maintained positive relationships with vendors to secure best pricing available for products sold at the front end.
  • Conducted regular performance evaluations of front end personnel.
  • Ensured adequate staffing levels during peak business hours.
  • Implemented procedures to reduce shrinkage and increase profitability of the department.
  • Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Identified opportunities for improvement within the department and developed solutions accordingly.
  • Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
  • Processed returns and exchanges according to company policies.
  • Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Counted and balanced registers.
  • Managed daily operations, client relations and IT.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Trained, managed and motivated employees to promote professional skill development.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Built lasting client relationships by organizing and planning sales events.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Researched out-of-stock items to find additional inventory in other store locations.

Education

High School Diploma -

Arroyo Grande High School
Arroyo Grande, CA
06-2000

Skills

  • Dental radiography
  • Infection control
  • Inventory management
  • Patient education
  • Dental procedures and customer service
  • Surgical setup
  • Instrument sterilization techniques
  • Pediatric dental care
  • Patient relations
  • Cross-training capabilities
  • Attention to detail
  • Problem solving
  • Effective communication
  • Multitasking
  • Periodontal treatment assistance
  • Proficient in [software]
  • Complex Problem-solving
  • Restorative dentistry
  • Research skills

Timeline

Dental Assistant

Cali dental
02.2024 - 05.2025

Deli Supervisor

Templeton deli market
02.2023 - 05.2024

Front End Supervisor

Sprouts, farmers market
02.2020 - 10.2022

Aesthetician

Lashes by Rachelle
08.2017 - Current

Orthodontist Lab Tech Assistant

Dr. Dee Vincenzo
01.2008 - 06.2012

Front End Supervisor

Walmart
07.2002 - 05.2007

High School Diploma -

Arroyo Grande High School

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Rachelle Hernandez