Rachelle Herrera
Killeen,TX
Summary
Dynamic and dedicated professional with a strong work ethic, honed at Carl R. Darnall Army Medical Center. Proven ability to multitask and maintain high sanitation standards, enhancing operational efficiency. Recognized for exceptional customer service and effective team collaboration, consistently exceeding expectations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Food Service Worker
Carl R. Darnall Army Medical Center
02.2023 - 01.2025
- Demonstrated strong multitasking abilities by managing numerous orders simultaneously without sacrificing quality.
- Ensured cleanliness of work areas to maximize both productivity and safety for all staff.
- Assisted colleagues during busy periods, contributing to smooth operational flow and minimal wait times.
- Proactively restocked supplies during slow periods to prepare for expected high demand.
- Strictly adhered to sanitation protocols, ensuring compliance with health department regulations.
- Efficiently cleaned dishes and utensils while keeping sufficient stock on hand for service demands.
- Collaborated with kitchen staff to fulfill orders accurately and timely, enhancing customer satisfaction.
- Participated in ongoing training sessions to remain updated on industry best practices.
Cashier
Dollar Tree Stores
08.2022 - 12.2022
- Provided exceptional service by assisting customers with inquiries and product recommendations.
- Operated cash register accurately for various payment methods, ensuring transaction efficiency.
- Addressed customer concerns promptly, leading to enhanced satisfaction and loyalty.
- Counted cash drawer accurately at shift start and end to maintain financial integrity.
- Collaborated with team members to uphold cleanliness and organization of store environment.
- Mentored new staff on best practices for cashier duties, improving team performance.
- Restocked merchandise efficiently, ensuring optimal display for customers.
- Promoted ongoing store promotions effectively to increase overall sales.
Cashier
Ollie’s Bargain Outlet
08.2021 - 01.2022
- Greeted customers entering store and promptly addressed needs.
- Maintained accurate cash drawer, reconciling transactions daily.
- Operated cash register for diverse payment methods with precision.
- Built customer relationships to encourage repeat business and loyalty.
- Stocked and displayed merchandise, ensuring optimal presentation.
- Resolved customer complaints professionally, enhancing relations and satisfaction.
- Adapted swiftly to new POS technologies for seamless operations.
- Mentored new employees on best practices, improving team performance.
Cashier/ Sales Floor Associate
Buy Buy Baby
12.2019 - 04.2020
- Welcomed customers and assisted in identifying needs for enhanced service.
- Maintained balanced cash drawer, ensuring accurate financial records.
- Streamlined checkout process, minimizing wait times for customers.
- Handled multiple payment methods securely to reduce discrepancies.
- Promoted store promotions effectively to boost sales revenue.
- Adapted quickly to new POS technologies for seamless operations.
- Contributed to a clean shopping environment through regular sanitation practices.
- Supported coworkers during peak hours, fostering team cooperation.
Pet Sitter/ Dog Walker
Rover.com
03.2019 - 11.2019
- Administered medications as prescribed, ensuring pets' health and wellbeing.
- Maintained cleanliness and safety of living environments, preventing accidents.
- Exercised animals regularly through walks and play to promote physical health.
- Communicated effectively with pet owners via phone, email, and text.
- Ensured timely feedings, grooming, and exercise according to owner instructions.
- Developed strong client relationships leading to repeat business and referrals.
- Conducted regular home visits for updates, providing peace of mind to owners.
- Implemented safety protocols during outings, protecting pets from hazards.
92A Automated Logistical Specialist
United States Army
02.2018 - 10.2018
- Reduced order fulfillment time through efficient task organization and prioritization among team members.
- Consistently exceeded performance metrics, driving success in logistics department.
- Maintained optimal stock levels by managing procurement processes and monitoring vendor performance.
- Increased accuracy in inventory reporting through thorough audits and prompt discrepancy reconciliation.
- Streamlined supply chain efficiency by enhancing inventory management and implementing automated tracking systems.
- Boosted workplace safety by enforcing handling techniques for hazardous materials and ensuring compliance with regulations.
- Coordinated with various departments to enhance logistical operations and ensure timely delivery of materials.
- Established clear communication channels within logistics department to promote collaboration and transparency.
Childcare Assistant Teacher
Children’s Lighthouse of Alamo Ranch
01.2017 - 12.2017
- Created safe, nurturing environment through active supervision during indoor and outdoor playtime.
- Assisted lead teacher in designing thematic units to enhance curriculum engagement.
- Established strong communication with parents to foster collaboration in child development.
- Implemented positive reinforcement strategies to manage classroom behavior effectively.
- Incorporated music, art, and literature into curriculum to enrich learning experiences.
- Observed children regularly to identify those needing additional support and developed tailored strategies.
- Prepared materials for lessons and organized activities to teach foundational skills in letters and numbers.
- Promoted self-esteem among students through supportive interactions and constructive feedback.
Lead Stadium Hostess
SeaWorld Parks & Resorts
03.2016 - 12.2016
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
Hostess
Sea Island Shrimp House
05.2014 - 11.2015
- Fostered a welcoming environment by greeting customers warmly throughout visits.
- Accurately answered inquiries about hours, seating, and menu options.
- Demonstrated multitasking by managing phone calls, arrivals, and reservations at once.
- Facilitated operations by supporting servers and food runners during busy periods.
- Trained new host staff on effective customer service practices.
- Maintained an inviting front lobby area for guests through organization.
- Resolved customer issues efficiently, enhancing satisfaction and reducing complaints.
- Promoted special offerings to boost sales and improve guest experiences.
Education
Earl Warren High School
San Antonio, TX05.2016
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Flexible schedule
- Working quickly
- Productivity and efficiency
- Working with diverse people
- Safe food handling
- Cash register operation
- Food preparation
- Food and safety standards
- Interpersonal skills
- Quality control
- Complex Problem-solving
- Cross-functional teamwork
- Inventory control
- Sanitation standards compliance
- Equipment maintenance
- Staff training and development
- Patient care
- Patient relations
- Food quality assessment
- Supply inventory management
- Reliability and punctuality
- Verbal and written communication
- Supply stocking
- Inventory management
- Supply ordering
- Food labeling
- Food handling standards
- Time management proficiency
Timeline
Food Service Worker
Carl R. Darnall Army Medical Center
02.2023 - 01.2025
Cashier
Dollar Tree Stores
08.2022 - 12.2022
Cashier
Ollie’s Bargain Outlet
08.2021 - 01.2022
Cashier/ Sales Floor Associate
Buy Buy Baby
12.2019 - 04.2020
Pet Sitter/ Dog Walker
Rover.com
03.2019 - 11.2019
92A Automated Logistical Specialist
United States Army
02.2018 - 10.2018
Childcare Assistant Teacher
Children’s Lighthouse of Alamo Ranch
01.2017 - 12.2017
Lead Stadium Hostess
SeaWorld Parks & Resorts
03.2016 - 12.2016
Hostess
Sea Island Shrimp House
05.2014 - 11.2015
Earl Warren High School
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