Rachelle Holder
Kennesaw,GA
Summary
Dedicated behavioral health professional committed to empowering individuals on their recovery journey. Experienced in case management, peer support, behavioral health technician roles, group facilitation, and recovery coaching across multiple treatment settings including outpatient, BHRF, and residential programs. Skilled in motivational interviewing, crisis intervention, relapse prevention, treatment planning, and supporting diverse populations. Ethical, dependable, and focused on documentation accuracy, safety, and high-quality client care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recovery Technician & Facilitator
La Frontera
09.2024 - Current
- Provide direct support to clients in residential and outpatient behavioral health programs.
- Facilitate psychoeducational, skills-based, and recovery-focused groups.
- Conduct client check-ins, monitor safety, and support treatment engagement.
- Assist with crisis intervention, redirection, and safety planning.
- Document client progress, behavior, and group notes in EMR systems.
- Support daily living activities and encourage healthy coping skills.
- Collaborate with clinical teams, BHTs, and case managers to meet client needs.
BHT
Forward in Life – Behavioral Health Residential Facility (BHRF)
07.2025 - 09.2025
- Provided supervision and support for clients in a residential treatment setting.
- Assisted with treatment goals, coping skill development, and emotional regulation.
- Conducted safety checks, redirection, and crisis support.
- Facilitated small groups and supported structured programming.
- Documented client progress and behaviors using NexGen electronic reporting system.
- Collaborated with clinical teams to ensure treatment continuity.
Case Manager
Copa Health
03.2025 - 07.2025
- Managed a caseload of clients receiving behavioral health services.
- Conducted assessments, created service plans, and coordinated care.
- Connected members with housing, employment, medical, and behavioral resources.
- Advocated for client needs within multidisciplinary teams.
- Completed home visits, community outreach, and crisis response when needed.
- Provided ongoing support, accountability, and goal-focused interventions.
- Maintained timely documentation, progress notes, and service records.
Lead House Manager / Community Case Manager / Intake Coordinator / Front Desk
One Care Arizona LLC
11.2023 - 02.2025
- Managed residential operations and supported clients in a behavioral health environment.
- Coordinated case management services and assisted with individualized treatment plans.
- Conducted intake assessments, gathered client histories, and ensured accurate documentation.
- Managed administrative duties including scheduling, communication, and record maintenance.
- Facilitated group therapy sessions for multiple clients.
- Responded to crises, behavioral incidents, and emergencies with timely documentation.
- Coordinated transportation and provided comprehensive client support.
House Manager / CPSS
PBS
08.2022 - 08.2023
- Supported daily living and stabilization for clients in residential care.
- Conducted peer support sessions and taught coping skills.
- Monitored client behaviors and documented progress.
- Communicated treatment updates with clinical teams and families.
Education
Certificate - Behavioral Health Sciences (BHS)
Glendale Community College
02.2025
GED - undefined
Rio Salado Community College
12.2021
Skills
- Critical thinking
- Record keeping & documentation
- Verbal & written communication
- Correspondence training & memo writing
- EMR systems: Cerner, Epic
- MARS (Medication-Assisted Recovery Services)
- Group facilitation
- Crisis de-escalation
- Motivational interviewing
- Relapse prevention planning
Certification
- CPI Training (Nonviolent Crisis Intervention – holds & de-escalation)
- Certified Peer Support Specialist (CPSS)
- CPR & First Aid
- Relias Training
- Level 1 Fingerprint Clearance Card
Timeline
BHT
Forward in Life – Behavioral Health Residential Facility (BHRF)
07.2025 - 09.2025
Case Manager
Copa Health
03.2025 - 07.2025
Recovery Technician & Facilitator
La Frontera
09.2024 - Current
Lead House Manager / Community Case Manager / Intake Coordinator / Front Desk
One Care Arizona LLC
11.2023 - 02.2025
House Manager / CPSS
PBS
08.2022 - 08.2023
GED - undefined
Rio Salado Community College
Certificate - Behavioral Health Sciences (BHS)
Glendale Community College
HOBBIES & INTERESTS
Spending time with family and pets, serving the community, and supporting others in recovery.