Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Howell

Knoxville,TN

Summary

Talented individual with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.

I am a quick learner, and have the ability to adapt and succeed at everything I do and put my mind to. I am a hard worker and will exceed all expectations of me. I genuinely care about what I do and what I put out in the world. I am a compassionate and caring person with a positive outlook on life.

If given the opportunity, I would be a great asset to any company.

Overview

14
14
years of professional experience

Work History

Owner/Operator

Coasties Roasties
Newport, OR
02.2017 - 11.2021
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Devised processes to boost long-term business success and increase profit levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.

Caregiver

Senior Disability Services
Toledo, OR
04.2014 - 10.2021
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted with daily living needs to maintain self-esteem and general wellness.
  • Helped my mom with understanding and accepting what happened to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged my mom in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported my mom with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported my mom to events and activities, medical appointments and shopping trips.
  • I am the rep payee to manage money, pay bills and shop for groceries or personal items.

Customer Service Representative

Farmers Insurance Agency
Newport, OR
03.2012 - 02.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Took payments and managed late payments by sending reminders and making phone calls.

Education

High School Diploma -

Magic City Campus
Minot, ND
05.2000

Skills

  • Leadership and People Development
  • Effective Communicator and Customer Rapport
  • Employee Motivation and Performance
  • Thrive Under Pressure
  • Balanced Work Ethic
  • Adaptable and Flexible
  • Innovative and Visionary
  • Analytical and Critical Thinker
  • Complex Problem-Solving
  • Approachable and Outgoing
  • Honest and Respectful
  • Excellent Multi Tasker and Detail Orientated

Timeline

Owner/Operator

Coasties Roasties
02.2017 - 11.2021

Caregiver

Senior Disability Services
04.2014 - 10.2021

Customer Service Representative

Farmers Insurance Agency
03.2012 - 02.2014

High School Diploma -

Magic City Campus

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Rachelle Howell