Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Huff

Colorado Springs,CO

Summary

Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in Medical and Military environments with expertise in managing provider requirements. Excellent leadership skills with employees and patients. Positive and upbeat with excellent interpersonal communication skills.

Overview

12
12
years of professional experience

Work History

Command Support Staff and HR

United States Air Force, USAF
Peterson SFB, Colorado
08.2021 - Current
  • Carried out day-day-day duties accurately and efficiently.
  • Provided HR to military for awards, evaluations, in and out processing.
  • Provided HR for civilians awards, evaluations, in and out processing and pay.
  • Leaveweb and payroll duty for civilians and military. Ensure audits are correct along with time cards. Approve or disapprove leave.
  • Financial/Budget for supplies, travel and unit.
  • Safety officer, keep everything ready and good for inspection.
  • Military medical AIMS, look and ensure everyone is on the green and if that changes notify member and command.
  • Training officer, ensure everyone complete training on time.
  • Complete and assign taskers and unit duties to ensure they are completed monthly and inspection ready.
  • Records manager (AFIRMS) keep all records and memo up to date and regulation.
  • Equipment custodian
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Advanced Medical Support Assistant

Veterans Administration
Colorado Springs, CO
02.2020 - Current
  • Maintained and obtained medical records.
  • Provided comprehensive medical care to over [Number] patients daily to promote overall wellness and prevention of illness.
  • Scheduling appointments in accordance with VHA national scheduling guidelines; including canceling,re-scheduling patient appointments and consults; including monitoring and maintenance of the Electronic Wait List (EWL).
  • Monitors pre-appointment requirements to assure readiness for patient visit and or procedure.
  • Coordinates with the patient care team to review clinic utilization by using various reports, ensures that the clinic set up is closely monitored to effectively support the needs of the clinic and makes recommendations to the Lead and or Supervisory MSA if adjustments are required.
  • Facilitates and processes secure messaging with the patient and team.
  • Participates in team huddles and team meetings to manage and plan patient care, setting priorities and deadlines, adjusting workflow to meet team and patient needs.
  • Shares information with team and providers regarding patient information for those patients who receive care at multiple VA's or in the community and whether patients are vested).

Secratary

Air Force Space Command Schriever AFB
Colorado Springs, CO
01.2014 - 12.2015
  • Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Use computers for various applications,such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquires or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Arrange conference, meeting, or travel reservations for office personnel.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Manage, order and dispense supplies.
  • Managed internal audits
  • Learn to operate new office technologies as they are developed and implemented.
  • Led and started the organization with supply capabilities in accordance with government standards,

Office Automation

U.S. Army Fort Carson Finance
Colorado Springs, CO
08.2012 - 01.2014
  • Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
  • Cataloged and managed department records and files for prompt and efficient retrieval.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Use computers for various applications, such as database management or word processing.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork and maintaining documents, attendance records, correspondence, or other material.
  • Operate office equipment and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers or supervisors.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Coordinate conferences, meetings, special events, interviews, and boards.
  • Arrange conference, meeting or travel reservations for office personnel.
  • Open, read, route and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the internet.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Develop or maintain internal or external company web sites.
  • Manage projects or contribute to committee or team work.
  • Mail newsletters, promotional material, or other information.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.
  • Supervise other clerical staff and provide training, orientation to new staff.
  • Train and assist staff with computer usage.
  • Performed as the Human Resource for staff.
  • Finance operations

Medical Support Assistant Lead/Supervisor WTU

U.S. Army Medical Command
Fort Irwin, CA
01.2010 - 08.2012
  • Increased customer satisfaction by resolving patient issues.
  • Arrange and track transportation of wounded warriors and family.
  • Advice and Assist Patients and Family on wounded warrior programs and VA benefits.
  • Training Tracker and Coordinator.
  • Public Speaking
  • Clerical/Administrative and record keeping duties associated with patient care and treatment.
  • Enter, manipulates and retrieves information and data from the composite health care system (CHCS), the ambulatory data system (ADS), and the electronic medical records (AHLTA) as appropriate.
  • Performed a series of critical patient administrative tasks in support of the Warrior Transition Unit, ER, Clinic and the Army Medical Action Plan.
  • Assisted with case management team in research and resolution, served as subject matter expert.
  • Responsible for assuring that proper documentation is completed and processed for a variety of administrative actions.
  • Coordinate workload data to track progress to meet objectives, ensuring access and Command's Guidance are achieved.
  • Responsible for Joint Patient Tracking Application (JPTA), Medical Operational Data System, Transcom Command andControl Evacuation System (Deers), AHLTA, CHCS, Medical Home model, Patient Touch, team steps and other applicable service system along with Tri Care system.
  • Provides reports pertaining to soldiers from JPTA and TRAC2ES to the WTU and MTF.
  • Manages patient flow to the clinic areas verifying and updating patient demographics and insurance information.
  • Advanced knowledge of medical terminology and chart for docs.
  • Utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
  • Organize work, set priorities and delegate tasks/responsibilities in order to meet deadlines.
  • Skilled in effective communications with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
  • Provides administrative support to Physicians, Physician's Assistants, Nurses, Registered Nurses, Nurse Practitioners, Dietitians, Social Workers, Mental Health and other administrative and professional staff.
  • Provide excellent customer service and must adhere to JACO standards.
  • Assigns and evaluates the work of subordinate staff.
  • Resolve complex problems to ensure patient services are met.
  • Extract and analyzing data in order to provide reports in support of performance measures to senior management.
  • Set priorities ad deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
  • Provide staff development and training.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Medical Support Assistant

U.S. Army MEDDAC Patient Administration Dept.
Fort Knox, KY
03.2008 - 12.2009
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • In and out process military, retirees, and family members into CHCS
  • Used a variety of office equipment and programs
  • Perform pit reports along with correcting records
  • Upload and update patient data.
  • Determine eligibility for Tri Care and service.
  • Upload Patient Complaints and contact to work with patient to fix the issues they have.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Complete HIPPA requirements and ensure patient rights.

Education

High School Diploma -

Jerseyville High School
Jerseyville, IL
05.1989

Associate of Science - Business Administration And Management

Lewis N Clark Community College
Godfrey, IL

Associate of Science - Criminal Justice

University of Phoenix
Tempe, AZ

Skills

Types 80 wpm

  • Supervisior
  • Relationship Development
  • MS Office
  • Customer Service
  • Education and Training Coordinator
  • Composition
  • Records
  • Team Building
  • Organization
  • Process Improvement
  • Business Operations
  • Project Organization
  • Team Management
  • Operational Improvement
  • First Aid/CPR
  • Communications
  • Problem Resolution
  • Budgets
  • Regulatory Compliance
  • Processes emergency and non- emergency transfers
  • Dirert line Supervisor
  • HR
  • Finance
  • Patient Care
  • Employee team building
  • Insurance billing
  • Merge records
  • Time Keeping
  • Excellent Customer Service
  • Handle emergency situations, Domestic violence and Child Abuse
  • Resolves complex problems to ensure patient services are met
  • Manage patient flow in clinics
  • Patient Advocate
  • Integrity
  • Set up and manage providers appointment schedules
  • Law Enforcement Certification

Timeline

Command Support Staff and HR

United States Air Force, USAF
08.2021 - Current

Advanced Medical Support Assistant

Veterans Administration
02.2020 - Current

Secratary

Air Force Space Command Schriever AFB
01.2014 - 12.2015

Office Automation

U.S. Army Fort Carson Finance
08.2012 - 01.2014

Medical Support Assistant Lead/Supervisor WTU

U.S. Army Medical Command
01.2010 - 08.2012

Medical Support Assistant

U.S. Army MEDDAC Patient Administration Dept.
03.2008 - 12.2009

High School Diploma -

Jerseyville High School

Associate of Science - Business Administration And Management

Lewis N Clark Community College

Associate of Science - Criminal Justice

University of Phoenix

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Rachelle Huff