Rachelle Jean Pierre
Boston,MA
Summary
Experienced Registration Specialist with background in managing all aspects of patient registration process. Strengths include data entry accuracy, customer service skills, and knowledge of health insurance policies. Previous work has had significant impact on improving efficiency and reducing errors within registration department. Skills also encompass mastering new software systems quickly and effectively. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Registration Specialist
Dana-Farber Cancer Institute
Brookline, MA
12.2023 - Current
- Manage patient registrations, ensuring accurate data entry and compliance with healthcare regulations
- Streamlined registration processes, reducing patient wait times, and improving overall satisfaction.
- Utilize the electronic health records system to maintain up-to-date patient information efficiently.
- Collaborate with medical staff to resolve registration issues, enhancing workflow and patient care
- Obtain accurate and updated patient information, such as name, address, and insurance information.
- Perform insurance verification on the date of service
- Working daily in the claims edit work queue to correct registration errors for submission to insurance companies
- Answer telephone calls promptly and courteously
- Provided excellent customer service to patients and their families regarding registration process.
Ambulatory Service Representative II
Boston Medical Center
Boston, MA
09.2020 - 11.2023
- Responsible for patient registration & appointment scheduling
- Insurance/coverage verification/Administrative projects
- Processed billing and managed care functions
- Act as a liaison between patients, family members, and medical staff
- Improve quality of care with diligent attention to patient needs and delivery strategies
- Convey policies and procedures to patients from medical and administrative standpoints
- Maintain knowledge of community services and resources available to patients
- Support patient service needs by coordinating efficient referrals for additional resources
- Approach and resolve work issues with initiative and sound judgment
Patient Information Specialist
Beth Israel Medical Center
Boston, MA
01.2018 - 01.2021
- Organized clinical medical charts for all ED patients and prepares charts for any necessary transport.
- Assisted in managing patient medical records and ensured that all patients have only a single, accurate medical record on file.
- Triage all phone calls coming into the ED, including calls from outside providers, patient family members, and BIDMC clinicians from other parts of the Medical Center.
- Communicated important medical information between ED clinical staff and operates both the electronic and the public address paging systems.
- Collect and verify information for every patient entering the ED, including full contact details, insurance policies, and visit-specific information.
- Completed bedside registration in a respectful and professional manner.
- Verified insurance information whenever possible, making changes to patient records as necessary.
- Developed and maintained databases of information related to projects, products and services.
- Analyzed data to identify trends, patterns and relationships in support of management decisions.
- Researched, evaluated, and synthesized complex information from a variety of sources.
Patient Practice Representative
Beth Israel Medical Center
Boston, MA
01.2019 - 09.2020
- Performed front desk functions for a thriving and busy pain management practice.
- Checked patients in for appointments, retrieved files for physicians, and escorted patients to exam rooms.
- Accepted patient insurance for billing and monies for post-visit payments
- Provided clerical services as needed for office operations
- Answered busy telephone lines and ensured timely and effective information provision to callers, with referrals to physicians or nurses for callback as needed.
- Scheduled new, follow-up, and referral appointments with confirmation contact.
- Compiled, maintained, and updated patient records according to HIPAA regulations.
- Confirmed patient insurance billing information with insurance companies
- Balanced nightly monies and processed credit cards
- Greeted patients upon arrival, verified paperwork and collected copays.
- Assisted patients with scheduling appointments and verifying insurance coverage.
- Provided assistance with patient registration forms and other documentation.
Patient Observation
Beth Israel Medical Center
Boston, MA
01.2017 - 09.2018
- Worked with all disciplines at Beth Israel to provide safe, competent, compassionate care to all patients.
- Observed, assisted, intervened, and interceded on behalf of patients and their family members to ensure a safe, effective, and supportive healthcare experience.
- Noted and reported significant changes in the patient's condition or behavior to the patient's nurse.
- Performed other tasks as needed, such as locking patients' belongings and bed changes, to protect and ensure patients' privacy.
- Performed patient observation for changes in health and vital signs.
- Evaluated effectiveness of nursing interventions through patient observation.
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
Education
Associate of Arts - Health Care Management
Roxbury Community College
05-2025
High school - Communication
Madison Park Vocational Technical High school
Boston01.2008
Skills
- Fluent in English
- Haitian Creole
- Proficient in French
- Invoice verification
- Data collection
- Family assistance
- Scheduling
- Microsoft Word
- Coordination
- Patient Registration
- Insurance Verification
- HIPAA Compliance
- Verification and eligibility
- Multitasking
- Critical thinking
- Exceptional Customer Service
- Schedule Patients
- Customer Service Experience
- Administration
Timeline
Registration Specialist
Dana-Farber Cancer Institute
12.2023 - Current
Ambulatory Service Representative II
Boston Medical Center
09.2020 - 11.2023
Patient Practice Representative
Beth Israel Medical Center
01.2019 - 09.2020
Patient Information Specialist
Beth Israel Medical Center
01.2018 - 01.2021
Patient Observation
Beth Israel Medical Center
01.2017 - 09.2018
Associate of Arts - Health Care Management
Roxbury Community College
High school - Communication
Madison Park Vocational Technical High school
Similar Profiles
Nicole Gray RNNicole Gray RN
Oncology Nurse Navigator at Dana Farber Cancer InstituteOncology Nurse Navigator at Dana Farber Cancer Institute
Hannah LombardoHannah Lombardo
Cell Processing Specialist, Stem Cell Transplant Lab at Dana farber cancer instituteCell Processing Specialist, Stem Cell Transplant Lab at Dana farber cancer institute
Akshay MandalojuAkshay Mandaloju
Jimmy Fund Volunteer at Dana-Farber Cancer InstituteJimmy Fund Volunteer at Dana-Farber Cancer Institute
Sameer Ahmad RajputSameer Ahmad Rajput
Bioinformatics Internship at Dana-Farber Cancer Institute, Harvard UniversityBioinformatics Internship at Dana-Farber Cancer Institute, Harvard University
Gabriel G. FaheyGabriel G. Fahey
Head of North America Talent Acquisition at Straumann GroupHead of North America Talent Acquisition at Straumann Group