Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rachelle Johnson

San Jose,CA

Summary

Experienced corporate professional with a diverse background in data entry, customer service, supervision, and account management. Eager to transition into the education sector as an instructional assistant for an elementary school. Possesses strong communication, organizational, and interpersonal skills honed through years of client-facing roles. Dedicated to fostering a supportive learning environment and contributing to the academic success of students.

Overview

22
22
years of professional experience

Work History

Account Manager

CEVA Logistics
10.2008 - 06.2022

- Collaborated closely with clients to understand their needs, concerns, and expectations, fostering strong relationships built on trust and communication.
- Utilized strong organizational skills to manage client accounts effectively, ensuring timely delivery of services and resolution of any issues that arose.
- Developed customized solutions to meet client objectives and exceed expectations, demonstrating adaptability and creativity in problem-solving.
- Assisted in the preparation and delivery of presentations and materials for client meetings, demonstrating strong communication skills and attention to detail.
- Worked collaboratively with internal teams to coordinate efforts and deliver comprehensive solutions tailored to client needs.
- Adapted quickly to changing priorities and deadlines, maintaining a high level of professionalism and efficiency in a fast-paced environment.

Customer Service Supervisor

CEVA Logistics
11.2006 - 10.2008

- Supervised and trained a team of customer service representatives, fostering a positive and supportive work environment conducive to productivity and professional growth.
- Utilized strong communication skills to interact with customers, addressing inquiries, resolving issues, and ensuring high levels of satisfaction.
- Implemented strategies to improve team performance and efficiency, including developing training programs, setting performance metrics, and conducting regular coaching sessions.
- Demonstrated empathy and patience in handling challenging customer situations, effectively de-escalating conflicts and finding mutually beneficial solutions.
- Collaborated with other departments to streamline processes and improve overall customer experience, contributing to increased customer retention and loyalty.
- Maintained detailed records of customer interactions and feedback, providing valuable insights to inform decision-making and continuous improvement efforts.

Customer Service Representative I-III

CEVA Logistics formerly Eagle Global Logistics
07.2003 - 11.2006

- Provided exceptional customer service by addressing inquiries, resolving issues, and processing orders with a focus on professionalism and efficiency.
- Demonstrated strong interpersonal skills in interacting with customers, colleagues, and supervisors, fostering positive relationships and effective communication.
- Acted as a liaison between customers and internal departments, ensuring accurate and timely resolution of inquiries and concerns.
- Maintained meticulous records of customer interactions and transactions, utilizing attention to detail to ensure accuracy and completeness.
- Adapted quickly to changing priorities and situations, demonstrating flexibility and problem-solving skills in a fast-paced environment.
- Contributed to team goals and objectives through collaboration, teamwork, and a commitment to excellence in service delivery.

Data Entry Operator

CEVA Logistics formerly Eagle Global Logistics
10.2000 - 07.2003

- Demonstrated proficiency in accurately entering and managing data using various software and systems, ensuring completeness and accuracy of records.
- Maintained organized records of inventory, shipments, and other logistics-related information, adhering to strict confidentiality guidelines.
- Collaborated with administrative staff and team members to input and update data in a timely and efficient manner, supporting the smooth operation of logistics activities.
- Assisted in the preparation of operational materials, such as reports, spreadsheets, and presentations, by inputting and formatting content as needed.
- Provided support to logistics managers by retrieving and compiling data for reporting purposes, aiding in decision-making and operational efficiency.
- Adapted quickly to changes in tasks and priorities, demonstrating flexibility and willingness to learn in a dynamic logistics environment.
- Maintained a high level of attention to detail to ensure accurate and reliable data entry, contributing to the overall effectiveness of logistics operations.

Education

Degree: Accounting -

De Anza College
Cupertino, CA

Skills

  • Windows OS Programs: MS Word/Excel/PowerPoint/Publisher/Outlook; AS400/IBM iSeries; QuickBooks; Adobe Photoshop
  • Customer Service; Customer Satisfaction; Customer Relationship Development, Customer Engagement
  • Account Management; Customer Service Management; Operations Management; Management Collaboration
  • Process Improvement; Strategic Planning; Contract Negotiation; Project Coordinating and Support
  • Small Group and Individual Assistance
  • Administrative skills: answering/redirecting phone calls, ordering supplies, scanning, xeroxing, faxing, electronic and physical filing

Affiliations

  • Parent Volunteer at Blackford Elementary since 2018
  • PTA President for Blackford Elementary 2022-2023 and 2023-2024 terms
  • Second Harvest Volunteer
  • Campbell Community Center Volunteer

Timeline

Account Manager

CEVA Logistics
10.2008 - 06.2022

Customer Service Supervisor

CEVA Logistics
11.2006 - 10.2008

Customer Service Representative I-III

CEVA Logistics formerly Eagle Global Logistics
07.2003 - 11.2006

Data Entry Operator

CEVA Logistics formerly Eagle Global Logistics
10.2000 - 07.2003

Degree: Accounting -

De Anza College
Rachelle Johnson