Rachelle Jones
Plano,TX
Summary
PROFESINAL SUMMARY Goal-oriented Professional dedicated to operational excellence and meeting aggressive business goals. Motivated and resilient with specialized knowledge of all aspects of mortgage origination, backend purchase clearing and secondary market
SUMMARY OF QUALIFICATIONS Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Excellent organizational skills, ability to work in fast-paced, high-volume environment. Adapt quickly to new responsibilities. Multi-task orientated with over 20 years operations and pipeline management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Purchase Clearing Team Lead
Better Mortgage
02.2021 - 09.2023
- Remote
- Maintained compliance and Regulatory Awareness
- Maintained investor relationships
- Coached teammates in critical thinking to clear investor conditions
- Worked with customers to obtain corrective documents and answer questions
- Reviewed loan packages post close to ensure loan documents met investor requirements
- Managed curative documents for mortgage including corrective documents and lost note affidavits
- Cleared investor trailing document requirements
- Cleared investor conditions and exceptions
- Manipulated aggregate reports from warehouse bank and compiled them into reporting for leadership
- Administering secondary market duties that aid in selling and purchasing loans
- Other duties when required, helped with loss mitigation when required, worked with lock desk.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Purchase Clearing Team Lead
Fairway Mortgage
11.2016 - 02.2021
- Managed a team of 10
- Ran progress meetings
- Compiled progress reports for management
- Tested proprietary pipeline software and worked with project management to resolve errors and bugs
- Reviewed loan documents for compliance, completeness, and accuracy
- Cleared exceptions with investors
- Prepared and recorded correction affidavits.
Software Configuration Manager
Digital Docs
11.2010 - 01.2016
- Experience with SDLC (systems development life cycle) process
- Documented, maintained and created CM (Configuration Manager) scripts
- Experience managing and tracking multiple configurations for multiple systems (applications) under test
- Responsible for managing and controlling the source code repository
- Managed the planning, scheduling and coordinating releases with developers, system administrators, database administrators and QA testers
- Experience working with GIT version control (Clone, check in/out, branching, merging and tagging)
- Installed and configured new application in the different test environments and production
- Automated the release of new applications to each test environment including production environments
- Responsible for tracking versions, documentations and infrastructures changes of all applications
- Responsible for monitoring production applications logs
- Hands on creating profiles for publishing applications using Visual Studio 2013
- Experience working with XML and JSON configuration files, NANT scripts, IIS 6 and IIS 7
- Experience with NANT scripts
Education
ITT Technical Institute
Richardson, TXBrookhaven Community - College
Dallas, TXMcMurry University
Abilene, TXSkills
- Encompass/Reporting
- Confluence
- Jira
- Microsoft Applications
- Trend Tracking
- Regulatory Compliance
- Production Monitoring
- Mentoring
Accomplishments
- Texas Loan Officer license #42547 (Expired)
- Currently enrolled in a Claims Adjuster Class (Expected Completion 10/20/2023)
Certification
Texas Loan Officer license #42547 (Expired)
Currently enrolled in a Claims Adjuster Class (Expected Completion 10/20/2023)
Timeline
Purchase Clearing Team Lead
Better Mortgage
02.2021 - 09.2023
Purchase Clearing Team Lead
Fairway Mortgage
11.2016 - 02.2021
Software Configuration Manager
Digital Docs
11.2010 - 01.2016
ITT Technical Institute
Brookhaven Community - College
McMurry University
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